Service Administrative Support Officer (COS Available) At Swansea Bay University Health Board

Location: Swansea, United Kingdom

Salary: £24,433 to £26,060 per annum

Contract Type: Permanent | Full-Time (37.5 Hours Weekly)

Working Pattern: Agenda for Change – Band 3

Closing Date: 22 May 2025

Job Reference: 130-AC074-0525

Introduction: A Rewarding NHS Career Opportunity

Swansea Bay University Health Board invites applications for a full-time Service Administrative Support Officer within the Pharmacy Business Hub at Singleton Hospital. This is more than just an administrative position—it is a chance to join a crucial sector in public healthcare, supporting operations that directly influence patient care and service delivery. The position is a permanent, full-time role that not only offers a competitive salary but also provides extensive opportunities for training, career development, and long-term progression.

A key advantage of this role is the availability of a Certificate of Sponsorship (COS), making it an excellent pathway for international professionals seeking a healthcare administration career in the UK. If you are detail-oriented, highly organised, and passionate about contributing to the smooth functioning of a critical healthcare unit, this role provides the platform for you to make a meaningful impact.

Key Responsibilities

As a Service Administrative Support Officer, you will play a pivotal role in the administrative coordination of pharmacy services. You’ll be expected to manage a diverse range of administrative tasks with accuracy and professionalism, contributing to the effective and efficient delivery of services across the Pharmacy Business Team.

Core Duties:

Provide a wide range of administrative and clerical support to ensure seamless functioning of pharmacy operations.
Manage and process internal and external communications, correspondence, and documentation.
Maintain accurate and timely data records, spreadsheets, and tracking systems.
Organise and schedule meetings, prepare agendas, circulate documents, and take precise and prompt minutes.
Develop and implement effective office systems to improve productivity and compliance.
Liaise professionally with internal teams, external organisations, and members of the public.
Uphold NHS data security and confidentiality guidelines at all times.
Act as the first point of contact for administrative queries from staff and service users.

This role is integral to operational excellence and requires a proactive approach, particularly in managing the administrative workload of a dynamic healthcare setting.

Qualifications and Knowledge

To be eligible for this role, you must demonstrate a strong foundation in administrative procedures, ideally supported by formal qualifications and a track record of delivering excellent service in similar environments.

Essential Qualifications:

A recognised Level 3 qualification (e.g., NVQ/QCF, RSA III) or demonstrable equivalent administrative experience.
Solid understanding of data management and administrative frameworks within the NHS or other public services.
Proficiency in Microsoft Office applications, especially Word, Excel, Outlook, and MS Teams.
Knowledge of current data protection regulations, confidentiality standards, and information governance principles.
Awareness of document retention policies and best practices in recordkeeping.

Desirable Qualifications:

A diploma or certificate in Business Administration.
Formal qualifications in typing or computer literacy, such as the European Computer Driving Licence (ECDL).
Additional training in NHS systems and digital record platforms would be advantageous.

Required Experience

Applicants should be experienced administrative professionals capable of handling sensitive data, managing multiple priorities, and interacting with stakeholders across various levels.

Essential Experience:

Proven experience in an administrative or clerical setting, preferably in healthcare or public service.
Demonstrated ability to take accurate meeting minutes and produce clear, timely transcripts.
Experience handling confidential information with a high degree of integrity and discretion.
Comfortable working with financial data, spreadsheets, and document templates.
Skilled at managing workloads, responding to urgent requests, and coordinating multiple calendars and appointments.

Desirable Experience:

Familiarity with NHS financial systems, including requisition processes and budget monitoring tools.
Experience supporting project administration or team coordination functions.
Exposure to working in a multidisciplinary team and understanding of clinical support services.

Ideal Candidate Profile

This role is best suited for a detail-oriented and efficient individual who can thrive in a high-pressure, fast-paced environment. Your ability to remain calm, prioritise tasks, and maintain professionalism will be key to your success.

Key Competencies:

Exceptional time management and the ability to meet strict deadlines.
Organised and capable of independently managing a varied and demanding workload.
High attention to detail in document preparation and data entry.
Strong written and verbal communication skills.
A calm and solution-focused approach to challenges and interruptions.
Team player with a positive attitude and a willingness to learn.
Commitment to upholding patient dignity and confidentiality.

Benefits of Working at Swansea Bay University Health Board

Choosing to work at Swansea Bay University Health Board means joining an organisation that values your development, wellbeing, and contributions. We invest in our workforce to ensure a supportive and fulfilling career.

What You Can Expect:

NHS Band 3 salary structure: £24,433 – £26,060 per annum.
Permanent full-time contract with 37.5 hours per week.
Comprehensive NHS pension scheme and paid holidays.
Ongoing personal and professional development support.
Access to internal and external training programs.
Excellent career progression opportunities within NHS Wales.
A diverse and inclusive work environment.
Staff health and wellbeing support services.
On-site amenities, including parking, catering, and staff rooms.
Work in one of the most picturesque regions in the UK.

About Swansea Bay University Health Board

Swansea Bay University Health Board serves over 390,000 residents in the Neath Port Talbot and Swansea regions, providing primary, community, mental health, and hospital services. We are an innovative and collaborative organisation with a strong focus on patient care and service excellence.

Why Choose Us?

Dedicated to staff growth through education, coaching, and mentoring.
Forward-thinking leadership with a strong culture of continuous improvement.
Opportunities to work on cutting-edge digital healthcare projects.
Encouragement of professional networking and interdisciplinary collaboration.
Based in a coastal location that promotes work-life balance and wellbeing.
Strong employee voice through staff forums, surveys, and feedback systems.
Consistently high performance in staff satisfaction and patient experience scores.

Our organisational culture is underpinned by three core values:

Caring for Each Other | Working Together | Always Improving

Diversity and Inclusion Commitment

We are committed to fostering a diverse and inclusive workforce. Equality of opportunity and fair treatment for all applicants are central to our recruitment and employment practices.

We welcome applications from individuals regardless of:

Age
Gender identity or reassignment
Marital or partnership status
Race, nationality, or ethnic origin
Religion, belief, or lack thereof
Sexual orientation
Physical or mental disability

We are a Disability Confident Employer and actively encourage applicants who meet the criteria and require reasonable adjustments during the application process.

Visa Sponsorship and International Applications

This role is suitable for international candidates seeking employment in the UK under the Skilled Worker visa route. Swansea Bay University Health Board is a licensed sponsor and can offer a Certificate of Sponsorship (COS) to eligible applicants.

Important Notes for Overseas Applicants:

A COS will be issued to selected international candidates.
Candidates applying for a Skilled Worker visa must provide a criminal record certificate from any country in which they have lived for 12 months or longer in the past 10 years.
This requirement applies to all adult dependants as well.
For more information on immigration requirements, visit the UK Visas and Immigration (UKVI) website.

This is an exceptional opportunity for overseas professionals looking to begin or continue their NHS career journey in a supportive and progressive environment.

Additional Requirements

Applicants should be prepared to meet the following employment criteria:

A Disclosure and Barring Service (DBS) check is mandatory.
Strong understanding and commitment to NHS data protection and confidentiality standards.
Willingness to work flexibly depending on operational needs.
Welsh language skills are desirable. However, both Welsh and English speakers are equally encouraged to apply.

Application Process

Interested candidates are encouraged to submit their applications via the NHS Jobs portal. Please ensure all sections are completed and that your experience is clearly documented.

Application Deadline: 22 May 2025

Interview and Selection Process: Shortlisted applicants will be contacted directly via email.

To apply or find out more information, visit the official job listing below:
Apply Now on NHS Jobs

Tips for a Successful Application

Here are some guidelines to strengthen your application:

Tailor your CV and personal statement to highlight your qualifications and relevant administrative experience.
Use the job description to mirror the language and focus areas in your application.
Emphasise your experience in healthcare or high-security environments.
Include quantifiable achievements and examples of previous responsibilities.
Ensure your writing is clear, concise, and free from errors.
Prepare for the interview by reviewing NHS core values and common administrative scenarios.

Living and Working in Swansea

Swansea offers an outstanding quality of life for professionals and families alike. Situated on the south coast of Wales, it combines urban convenience with access to stunning coastlines and green spaces.

Local Highlights:

Cost-effective housing and affordable living expenses.
Access to the Gower Peninsula—an Area of Outstanding Natural Beauty.
Excellent public transport and road connectivity.
Thriving local arts, food, and cultural scenes.
Well-established schools, colleges, and universities.
A welcoming, multicultural community.
Opportunities for outdoor pursuits such as hiking, beach activities, and water sports.

Conclusion: A Career with Purpose and Progression

This Service Administrative Support Officer role is a compelling opportunity for anyone looking to grow their administrative career within the NHS. With the added benefit of visa sponsorship for international candidates, Swansea Bay University Health Board offers a welcoming and dynamic work environment that champions growth, inclusivity, and work-life balance.

Whether you are a local applicant or an international professional ready to make a difference in public healthcare, we encourage you to take the next step in your career by applying today.

To explore the opportunity and submit your application, visit the official NHS Jobs listing.