Location: Remote (Work From Home)
Salary: $1.2K – $1.8K per month
Employment Type: Contract
Role Overview: A Strategic Opportunity for a Customer Success Champion
Project Growth is excited to announce an opportunity for an experienced and strategic Customer Success Strategist. This fully remote role is perfect for someone who thrives in dynamic environments, values client relationships, and is ready to contribute to a fast-growing team. As a part of Scale Army, your focus will be on guiding clients toward success through tailored solutions that directly align with their goals and business needs. If you have a knack for building strong client connections, understanding operational dynamics, and spotting upsell opportunities, we want to hear from you!
You will be the go-to resource for clients, helping them onboard, navigate the relationship with our company, and ultimately grow. Working closely with hiring managers and leadership, you’ll engage in high-level conversations while ensuring that day-to-day operations are running smoothly. If you’re an individual who can balance strategic discussions with practical execution, this role is made for you!
Key Responsibilities: Driving Success and Innovation
As a Customer Success Strategist, your day-to-day responsibilities will include the following core areas:
1. Client Onboarding and Integration
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Facilitate Client Onboarding: Ensure new clients have a seamless onboarding experience, ensuring all setups are complete, expectations are clear, and they feel welcomed into the Scale Army family. This is the foundation for long-term success.
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Client Segmentation: Classify clients into various buckets based on their specific needs and goals. By understanding these categories, you’ll align the perfect staffing solutions for each client to maximize business growth.
2. Upselling and Expanding Client Relationships
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Upsell Strategy Development: Collaborate with the internal team to identify upsell opportunities within existing client accounts. You’ll work on crafting upsell roadmaps that identify roles and services that can be added to meet evolving client needs.
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Continuous Engagement: Regular check-ins with clients to assess satisfaction and uncover opportunities for further collaboration. Your proactive approach will help clients expand their teams with ease while strengthening the relationship over time.
3. High-Level Business Strategy Engagement
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Engage in High-Level Business Discussions: Build and nurture client relationships through intelligent, strategic conversations. You will serve as a business advisor, guiding clients on staffing solutions that align with their broader business goals and growth strategy.
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Tailored Solutions for Client Needs: Use your knowledge of the client’s business objectives to propose customized solutions. Whether it’s handling administrative tasks or solving operational challenges, your input will be invaluable to the client.
4. Managing Key Meetings and Client Communications
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Kick-Off Calls & Upsell Roadmaps: Host monthly Kick-Off Calls and strategically planned Upsell Roadmaps with clients. These calls are vital in ensuring the client understands how Scale Army can continually add value.
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Ad-Hoc Meetings: Be responsive to ad-hoc client meetings. Whether the need is urgent or not, your flexibility to attend these meetings and provide quick, effective solutions will show your dedication to client success.
Qualifications: What We’re Looking For
To thrive in this role, here are the key skills and qualifications:
1. Relevant Experience
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Customer Success or Client-Facing Experience: A minimum of 3-5 years in a customer success, account management, or any client-facing role is essential.
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Business Acumen: A keen understanding of business operations, including the ability to converse fluently with clients about their needs and how Scale Army’s services align with their goals.
2. Excellent Communication Skills
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Written and Verbal Communication: The ability to articulate complex ideas in a clear and concise manner is vital. Your communication skills will set the tone for successful client relationships.
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Problem-Solving Skills: Exceptional organizational skills are a must. You should be capable of addressing client issues efficiently and in a manner that is both professional and empathetic.
3. Tool Proficiency
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CRM & Project Management Tools: Experience with CRM systems like HubSpot, Trello, and communication tools such as Slack will be beneficial. These tools will help you streamline operations and maintain clear communication across teams.
4. Personality Traits
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Proactive Mindset: This role requires someone who is a self-starter and thrives in an independent work environment. Your proactive approach will help anticipate client needs before they arise.
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Customer-First Attitude: A strong, client-first approach is essential. Your focus will always be on providing top-notch service and solutions that contribute to client success.
Why Scale Army? Join Us for the Benefits:
At Scale Army, we’re committed to providing our team with not just a job but a path for growth, learning, and success. Here’s why you should consider joining us:
1. Competitive Salary and Benefits
We offer a competitive salary range of $1.2K – $1.8K per month based on experience, ensuring that your compensation matches your level of expertise. You’ll also enjoy access to various benefits designed to keep you motivated and happy.
2. Remote Work Flexibility
This is a fully remote role, providing the flexibility to work from home while still being a part of a dynamic, engaged team. Whether you’re balancing family, travel, or personal commitments, working remotely gives you the freedom to maintain a healthy work-life balance.
3. Career Advancement Opportunities
We believe in the growth and development of our employees. At Scale Army, you’ll find ample room for career advancement, learning new skills, and taking on increasingly significant responsibilities.
4. Diverse and Collaborative Team
Working with Scale Army means joining a team of professionals from diverse industries. You’ll gain exposure to a wide variety of business sectors, helping to broaden your skill set and expand your industry knowledge.
How to Apply: Follow These Simple Steps
Ready to take your career to the next level? Here’s how to apply for the Remote Customer Success Strategist position at Scale Army:
1. Fill in the Application Form
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Complete the online application form to provide us with your basic details, experience, and background.
2. Showcase Your Skills with a Video
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Record a short video showcasing your skills and why you believe you’re the perfect fit for this role. Be sure to highlight your experience, problem-solving capabilities, and communication strengths.
3. Submit Your Application
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Once you’ve completed both the application form and video submission, hit Apply Here and send us your application!
Final Thoughts: Ready to Make an Impact?
This position offers you the unique opportunity to be a key player in the success of a fast-growing company. Your ability to build relationships, think strategically, and deliver outstanding client service will directly impact the company’s growth. If you’re looking for a role that challenges you to think critically while offering the flexibility of remote work, we want to hear from you.
We are excited to see how you can bring your experience, skills, and enthusiasm to Scale Army and help our clients thrive in their staffing solutions. Apply now to join our dynamic team of innovators, and let’s work together to shape the future of client success!