About Northwestern Mutual
At Northwestern Mutual, we build lasting relationships based on trust and care, guiding clients toward financial security for over 160 years. We’re invested in our employees, providing opportunities for growth and a meaningful career in a supportive, innovative environment. We’re committed to making a positive impact in our communities, actively supporting childhood cancer research and various charitable causes.
Job Type: Customer Service Representative
Location: Remote (US-based)
Salary: $20.93 – $31.39 per hour
Job Type: Full-time
Position Overview
As a Customer Service Representative, you’ll be the primary contact for Northwestern Mutual clients and financial representatives, focusing on high-quality service and efficient solutions. You’ll contribute to a positive work environment and help maintain our reputation as a trusted, client-first company.
Key Responsibilities
- Serve as the main point of contact for clients, financial representatives, and support staff.
- Meet quality and productivity goals specific to Northwestern Mutual’s service standards.
- Cultivate client relationships and ensure customer satisfaction by resolving inquiries.
- Leverage technology and multiple systems to enhance the customer experience.
- Exhibit dependability and enthusiasm, bringing positive energy to daily tasks.
Skills & Qualifications
- Education: Bachelor’s or Associate Degree preferred.
- Experience: 2+ years in operations or customer service within financial services.
- Licenses: FINRA licenses preferred (SIE, Series 6 & 63).
- Skills: Strong communication skills, problem-solving abilities, and knowledge of insurance, investment, or financial markets.
- Tech Savvy: Comfortable with CRM systems, applications, and other technology tools.
Compensation
- Hourly Rate: $20.93 – $31.39, based on experience, qualifications, and market factors.
- Pay Structure: Geographic-specific, with adjustments for cost of labor in various locations.
Why Join Northwestern Mutual?
- Career Growth: We invest in your career with development opportunities.
- Culture of Care: We prioritize a collaborative and client-focused environment.
- Community Impact: Join a company that makes a positive difference.
Equal Opportunity Employer
Northwestern Mutual is an Equal Opportunity Employer. We welcome candidates of all backgrounds, providing equal employment opportunities regardless of race, religion, gender identity, disability, or veteran status.
Ready to Grow Your Career?
Take the next step with a company that values your skills and dedication.
