Location: Salford Early Intervention, Wesley Street, Swinton, M27 6AD, United Kingdom
Salary: £24,625 to £25,674 per annum pro rata
Contract Type: Fixed Term (12 months)
Hours: Full-time
Certificate of Sponsorship: Available
Application Deadline: 05 June 2025
Overview: Join as a Team Administrator at Greater Manchester Mental Health NHSFT
Greater Manchester Mental Health NHS Foundation Trust (GMMH) is seeking a reliable and efficient Team Administrator to provide essential administrative and secretarial support to their Early Intervention Team (EIT). This role is pivotal in managing patient pathways, coordinating appointments, and ensuring smooth day-to-day operations within the team.
If you are passionate about mental health services and have a keen eye for detail in administrative processes, this role offers an excellent opportunity to contribute to a dynamic NHS Trust while advancing your career in healthcare administration.
Why Work with Greater Manchester Mental Health NHS Foundation Trust?
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GMMH employs over 7,000 staff delivering services across more than 160 locations.
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The Trust provides inpatient and community-based mental health care in Bolton, Manchester, Salford, Trafford, Wigan, and beyond.
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Working here means being part of one of the UK’s most innovative mental health providers, known for progressive approaches and high standards of care.
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Greater Manchester offers vibrant city life alongside beautiful countryside, with excellent transport links and cultural opportunities.
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GMMH fosters a supportive work environment, encouraging professional development and innovation in patient care.
Key Responsibilities of the Team Administrator
The Team Administrator will provide comprehensive administrative support to the Early Intervention Team (EIT), focusing on efficient patient management and service delivery. The core duties include:
Managing Referrals and Appointment Coordination
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Receive and process referrals entering the Early Intervention Team.
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Send appointment letters and relevant mailshots to service users.
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Manage incoming telephone calls, ensuring queries are responded to promptly or passed on correctly.
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Coordinate the Care Plan Approach (CPA) forward planner to schedule CPA reviews within agreed NHS timeframes.
Patient Pathway Administration
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Maintain an overview of the patient pathway to ensure referrals, reviews, and appointments are handled efficiently and on time.
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Operate the Patient Administration System (PARIS) for booking outpatient appointments and managing electronic scanning.
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Liaise with service users and clinicians to guarantee timely access to care.
General Administrative Duties
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Type all clinical and business correspondence accurately and promptly.
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Order and manage stationery and supplies for the team, maintaining stock levels.
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Organize and maintain meeting rooms and equipment.
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Take minutes at team meetings and prepare formal documentation as required.
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Devise and uphold compliant filing systems aligned with information governance standards.
Communication and Customer Service
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Act as the first point of contact for service users, carers, and visitors, delivering excellent customer service.
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Provide appointment negotiation with service users, adhering to NHS booking and waiting time targets.
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Identify and escalate any potential risks to service users or carers impacting care delivery.
Essential Qualifications and Experience
To succeed in this role, candidates should demonstrate the following:
Education & Qualifications
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Essential: RSA Level 3 in Word Processing or equivalent experience.
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Desirable: European Computer Driving Licence (ECDL) or equivalent qualification.
Work Experience
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Proven experience in administrative or secretarial roles, ideally within healthcare or a related sector.
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Ability to work independently on routine duties and show initiative.
Knowledge & Skills
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Proficient in using office software and Patient Administration Systems (e.g., PARIS).
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Strong organizational skills with the ability to manage appointments and meeting schedules.
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Competent English communication skills, both written and verbal.
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Knowledge of information governance and data protection policies.
What You Will Gain: Benefits and Career Growth
Joining GMMH offers not only a competitive salary but also a comprehensive benefits package tailored to support your well-being and career progression:
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Annual Leave: Starting at 27 days plus bank holidays, increasing to 29 days after 5 years and 33 days after 10 years of service.
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Pension Scheme: Access to a robust NHS pension plan.
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Cycle to Work Scheme: Promote a healthy lifestyle while saving money on bike purchases.
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Salary Sacrifice Car Scheme: Benefit from tax-efficient car leasing options.
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Wellbeing Programme: Support for your mental and physical health.
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Discounts: Including Blue Light Card and Fuel Genie fuel cards (subject to role eligibility).
About the Early Intervention Team (EIT)
The Early Intervention Team at GMMH plays a crucial role in providing prompt, specialist mental health services for people experiencing their first episode of psychosis or other acute mental health challenges. Efficient administrative support ensures patients receive timely assessments, treatment planning, and ongoing care coordination.
As a Team Administrator, your role will directly impact patient experience and clinical outcomes by enabling clinicians to focus on delivering quality care.
Working Environment and Location Benefits
Salford is a thriving hub with excellent public transport connections to Greater Manchester’s city center and beyond. The area offers:
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Access to vibrant cultural venues, restaurants, and shopping districts.
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Proximity to green spaces and parks for relaxation and exercise.
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Affordable living options with a range of housing and community amenities.
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Opportunities to network with other NHS professionals and benefit from ongoing training.
Application Process and Interview Information
Interested candidates should apply by 05 June 2025. The recruitment process may include:
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An initial application review focusing on qualifications, experience, and relevant skills.
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Interviews conducted either in-person or virtually to accommodate candidate preferences.
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Discussions regarding reasonable adjustments or support needs during the recruitment process.
Skilled Worker Visa Sponsorship Details
This role comes with Certificate of Sponsorship (COS) eligibility, welcoming applications from candidates requiring Skilled Worker visa sponsorship to work in the UK. To learn more about visa requirements and eligible roles, please visit the official UK Government website for Skilled Worker visas.
Commitment to Equality, Diversity, and Inclusion
Greater Manchester Mental Health NHS Foundation Trust is dedicated to building a diverse workforce that reflects the communities it serves. The Trust:
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Encourages applications from all backgrounds.
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Guarantees interviews to disabled candidates who meet essential criteria (Disability Confident Leader).
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Supports veterans, Armed Forces personnel, care-experienced individuals, and young people under 24 with guaranteed interviews if essential criteria are met.
This inclusive culture aims to foster a supportive and respectful workplace for everyone.
Frequently Asked Questions (FAQs)
What are the key software skills required?
Candidates should be proficient in Microsoft Office, particularly Word and Outlook, and comfortable using Patient Administration Systems like PARIS.
Is this role suitable for someone new to healthcare administration?
While prior admin experience is essential, familiarity with healthcare settings is advantageous but not mandatory. Training and support are provided.
What are the working hours?
The position is full-time, 37 hours per week, with standard NHS working patterns.
Is this a permanent position?
This role is fixed-term for 12 months but offers potential for future opportunities within the Trust.
Tips to Strengthen Your Application
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Highlight your experience in managing patient referrals and appointment systems.
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Emphasize your organizational skills and ability to work independently.
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Demonstrate your understanding of confidentiality and data protection in healthcare.
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Showcase your customer service skills and ability to handle challenging situations with empathy.
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Include any additional qualifications such as ECDL or secretarial certificates.
Conclusion: Take the Next Step in Your NHS Career
The Team Administrator role at Greater Manchester Mental Health NHS Foundation Trust offers a rewarding career opportunity combining administrative excellence with meaningful impact on mental health services. With competitive salary, extensive benefits, and skilled worker sponsorship available, this position is ideal for motivated candidates eager to contribute to NHS care.
Apply now before the closing date of 05 June 2025 and become a vital part of a forward-thinking mental health team dedicated to improving lives across Greater Manchester.
How to Apply
Submit your application via the official NHS Jobs portal or through the Greater Manchester Mental Health NHSFT careers page. For more information or informal discussions about the role, contact the recruitment team directly.