Salary: £50,000 – £66,950 per year
Location: Cambridge, UK
Business Unit: Technology
Vacancy Type: Permanent
Skilled Worker Visa Sponsorship: Available
Closing Date: 30 May 2025
About Cambridge University Press & Assessment
Cambridge University Press & Assessment is a world-renowned academic publisher and assessment organization, and a proud part of the University of Cambridge. With a commitment to improving global education, we aim to empower learners, educators, and researchers by providing innovative educational resources and assessment solutions. As we continue to grow, we are looking for a dynamic Senior Delivery Manager to join our Technology team. This role offers an exciting opportunity to contribute to a diverse range of projects, from enhancing established application suites to launching innovative products and services.
Job Overview
As a Senior Delivery Manager, you’ll be at the heart of a high-performing software delivery team. You will lead the delivery of technology projects across various product families, ensure effective communication between stakeholders, and contribute to the strategic goals of the organization. Your role will involve empowering teams, resolving delivery roadblocks, and maintaining a strong focus on product excellence, all while cultivating an agile mindset within the organization. This is a unique opportunity to take ownership of incident investigations and work on high-impact projects while fostering a positive and collaborative team culture.
Key Responsibilities:
Product Delivery & Project Management:
-
Empower delivery teams to ensure efficient product delivery across multiple product families.
-
Lead project planning, execution, and delivery, ensuring alignment with business objectives.
-
Resolve any issues that could impede progress and take proactive steps to ensure project success.
-
Act as a scrum master when required, guiding teams through agile methodologies and promoting continuous improvement.
-
Collaborate with Product Managers and Heads of Education Exam Solutions to help meet organizational goals.
Incident Management & Resolution:
-
Take ownership of incident investigations, ensuring timely resolution of major incidents and problem records.
-
Participate in root-cause analysis and apply best practices to prevent similar issues in the future.
-
Manage risk and escalation processes effectively, ensuring minimal disruption to service delivery.
Agile Culture & Team Development:
-
Cultivate an agile mindset across the team and lead by example in adopting agile practices.
-
Motivate team members to meet deadlines, foster a collaborative work environment, and encourage innovation.
-
Lead efforts to refine delivery processes, ensuring efficient and high-quality outputs.
Stakeholder Engagement & Communication:
-
Maintain strong relationships with key stakeholders across various business units, ensuring transparency and effective communication.
-
Provide clear, concise updates on project status, issues, risks, and progress to stakeholders at all levels.
-
Use your technical knowledge to communicate complex technical information to non-technical audiences in a clear and understandable manner.
Continuous Improvement:
-
Engage actively in communities and guilds to help shape team culture and improve processes.
-
Contribute to the development and refinement of delivery practices to enhance team productivity and service quality.
-
Mentor junior team members, supporting their professional growth and fostering a culture of collaboration.
What We’re Looking For:
To succeed in this role, you should bring a mix of technical expertise, leadership skills, and a passion for driving successful delivery outcomes. You will need to demonstrate the ability to balance innovation with service stability, while leading cross-functional teams to deliver projects on time and within budget. Your proven ability to communicate with stakeholders at all levels and your extensive experience in software development will be key to your success.
Key Skills & Experience:
-
Extensive experience in software delivery: Proven expertise in managing full end-to-end software development life cycles, from requirements gathering to delivery and post-implementation support.
-
Leadership & Coaching: Strong experience in leading and mentoring cross-functional teams, fostering a collaborative environment, and driving continuous improvement.
-
Agile Methodologies: Proficiency in agile delivery frameworks such as Scrum, Kanban, ITIL, Jira, and Trello. Experience with these tools is essential for streamlining delivery and enhancing team performance.
-
Stakeholder Engagement: Expertise in managing relationships with stakeholders at all levels, including directors and executives, to ensure alignment with business goals and expectations.
-
Risk & Issue Management: Ability to effectively manage risks and issues, providing proactive solutions to avoid project delays or setbacks.
-
Technical Knowledge: Strong understanding of ITIL and other technical frameworks to manage various phases of the software delivery lifecycle.
Desirable Qualifications:
-
Agile Certifications: Certification in Agile methodologies (e.g., Scrum Master, Agile Coach) is desirable.
-
Project Management Certifications: PMP, Prince2, or similar certifications would be an advantage.
-
Technical Expertise: A strong understanding of cloud-based solutions, software architecture, and integration technologies will be highly beneficial.
Why Join Cambridge University Press & Assessment?
At Cambridge University Press & Assessment, we believe that our people are our greatest asset. Joining our team provides you with the opportunity to work in a flexible, inclusive, and supportive environment where your contributions are valued. We offer a wide range of benefits designed to support your professional and personal growth.
Employee Benefits:
-
Competitive Salary: £50,000 – £66,950 per year, based on experience and qualifications.
-
Annual Leave: 28 days of annual leave, plus bank holidays.
-
Flexible Working: We offer hybrid working arrangements, with most colleagues expected to spend 40-60% of their time in the office.
-
Health & Wellbeing: Private medical insurance and permanent health insurance to support your health and wellbeing.
-
Pension Scheme: Group personal pension scheme to help secure your financial future.
-
Bonus: Discretionary annual bonus based on performance.
-
Life Assurance: Up to 4x your annual salary.
-
Green Travel Schemes: Sustainable travel options to reduce your carbon footprint.
Work-Life Balance:
Cambridge University Press & Assessment understands the importance of work-life balance. We offer flexible working options, including the ability to work from home, and encourage a healthy work-life integration. Our hybrid working model ensures that employees can balance their professional and personal lives effectively.
Diversity & Inclusion:
We are committed to building an inclusive workplace that values diversity. We actively seek to employ individuals from diverse backgrounds and communities, ensuring that all voices are heard and that everyone has the opportunity to thrive. We celebrate differences and believe that better outcomes arise from a diverse approach to problem-solving.
How to Apply:
If you are excited about the opportunity to make a meaningful impact within a world-leading academic publisher and assessment organization, apply now. We review applications on an ongoing basis, and the closing date for applications is 30 May 2025. Interviews will take place during or shortly after the closing date.
Please note that successful applicants will be subject to background checks, including DBS clearance, due to the regulated nature of the industry.
Cambridge University Press & Assessment is an approved UK employer for Skilled Worker Visa sponsorship. Please visit the gov.uk website for guidance on eligibility based on the role you are applying for.
Conclusion:
This is a unique opportunity to join an organization that values innovation, collaboration, and continuous improvement. At Cambridge University Press & Assessment, you’ll be part of a team that’s passionate about transforming education and assessment on a global scale. Your leadership and delivery expertise will play a key role in achieving our strategic objectives and enhancing the services we provide to educators, learners, and researchers around the world.
We look forward to receiving your application!