Location: United Kingdom
Seniority Level: Mid-Senior level
Employment Type: Part-time
Job Function: Sales and Business Development
Industry: Retail Apparel and Fashion
Certificate Of Sponsorship: Available
About Glassworks
Founded in 2010, Glassworks is a dynamic fashion retailer known for its innovative designs and fresh style. With three thriving locations across London, Glassworks is committed to creating a unique shopping experience that combines design excellence, a warm and stylish in-store atmosphere, and a customer-first focus. As the company continues to grow, we’re looking for ambitious individuals to join our team and contribute to our vision of expanding into new channels while maintaining a high standard of service and creativity.
The Role
We are looking for a Retail Store Supervisor who is energetic, self-motivated, and results-driven. In this pivotal role, you will report to the Retail Store Manager and play a key role in leading a team of full-time and part-time retail sales assistants. This position is ideal for someone with natural sales abilities, who is eager to succeed in retail management and thrives in an ever-changing environment.
Your responsibilities will include managing various personalities and situations with both employees and customers. If you’re ready to take on a dynamic challenge, this is an exciting opportunity to help drive the success of a growing fashion retailer.
Key Responsibilities
As a Retail Store Supervisor at Glassworks, you will have the following responsibilities:
- Team Leadership: Support the Retail Store Manager in overseeing the team, providing guidance and motivation to achieve sales targets, maintain customer satisfaction, and exceed retail KPIs.
- Store Operations Management: Help manage daily store operations, including visual merchandising, ensuring the store environment reflects Glassworks’ high standards and attracts customers.
- Employee Development: Contribute to the development of team members by offering positive recognition, performance feedback, and taking necessary actions when performance issues arise.
- Staff Training: Assist with onboarding new staff, ensuring they are trained in company processes, customer service expectations, and product knowledge.
- Stock and Inventory Management: Support the stock delivery and inventory management processes, including overseeing stock transfers and maintaining a tidy stockroom.
- Administrative Support: Assist with tasks such as supplies orders, banking, and other administrative duties as required by the Retail Store Manager.
- Marketing & Promotional Activities: Collaborate with the Retail Store Manager and Head Office to execute in-store marketing campaigns and special promotions, driving foot traffic and increasing sales.
- Project Support: Provide assistance with one-off projects and other operational needs to ensure the store runs smoothly.
Required Skills and Qualifications
To succeed as a Retail Store Supervisor at Glassworks, you must possess the following:
- Retail Sales Experience: A minimum of 2 years of retail sales experience is essential, ideally within fashion or a customer-focused environment.
- Leadership Skills: Proven ability to lead and motivate teams, deliver exceptional customer service, and drive the store to meet and exceed sales targets.
- Organizational Skills: Strong organizational skills with a keen attention to detail, ensuring all aspects of the store are managed efficiently.
- IT Proficiency: Comfort with technology, including proficiency in Microsoft Excel, POS systems, and barcoding software. Training will be provided, but you must be a quick learner who can troubleshoot basic technology issues independently.
- Customer Service Excellence: A passion for delivering excellent customer service, with a focus on ensuring every customer has a positive in-store experience.
What We Offer
At Glassworks, we are dedicated to creating a supportive and rewarding work environment. As a Retail Store Supervisor, you will enjoy:
- Pension Scheme: A company pension scheme to support your financial well-being.
- Commission Scheme: Earn commission based on your performance and contributions to store success.
- Vibrant Team Culture: Be part of a dynamic and supportive team where creativity, collaboration, and innovation are valued.
- Visa Sponsorship: This role offers UK visa sponsorship for eligible candidates who have completed a Masters degree in any discipline at any UK university. If you’re looking for a path to citizenship in the UK, this role provides you with the opportunity to grow and stay in the UK long-term.
Why Join Glassworks?
Working at Glassworks means becoming part of an exciting and growing fashion brand that values creativity, customer service, and employee development. As a Retail Store Supervisor, you will have the opportunity to shape the store’s success, contribute to a vibrant retail environment, and advance your career in the fashion industry.
In addition to competitive pay, training, and career growth opportunities, you’ll be working in a company that recognizes and rewards your contributions, helping you to achieve your personal and professional goals.
Apply Today
If you’re a dynamic, results-driven individual with a passion for retail management and want to be part of an innovative fashion brand, apply now. Join Glassworks and help us continue to set the standard for excellence in retail apparel and fashion.
Conclusion
The Retail Store Supervisor role at Glassworks London is an exciting opportunity for individuals who thrive in a fast-paced, customer-focused environment and are looking for a mid-senior level position with room to grow. If you have a strong track record in retail sales and are eager to step into a leadership role, we encourage you to apply today.
This role also offers the unique benefit of UK visa sponsorship for eligible international candidates, making it the perfect opportunity for those looking to build a career in the UK.