Job Overview
Sona is seeking a tech-savvy, organized, and self-motivated Virtual Assistant to provide comprehensive administrative support to our leadership team and departments. The ideal candidate will have exceptional communication skills, strong multitasking abilities, and a professional approach to managing confidential information.
Job Title: Virtual Assistant
Location: Remote (Work From Home)
Salary: ₦100,000 per month
Job Type: Full-time, Permanent
Key Responsibilities
- Executive & Administrative Support
- Calendar Management: Organize and manage executive schedules, appointments, and travel arrangements.
- Email Management: Prioritize and respond to emails, ensuring prompt and efficient communication.
- Document Preparation: Assist in creating presentations, reports, and other necessary documents.
- Data Entry: Maintain databases and internal systems with accuracy.
- Customer Service & Client Relations
- First Point of Contact: Handle client inquiries via email, live chat, and phone, providing exceptional support.
- Customer Satisfaction: Address and escalate customer issues as needed, ensuring timely resolutions.
- Record Keeping: Maintain detailed records of all client interactions and follow-ups.
- Project Coordination & Task Management
- Project Tracking: Monitor progress on key projects and ensure timely completion of tasks.
- Team Collaboration: Schedule meetings, prepare agendas, and manage follow-up action items.
- Special Projects: Conduct research, gather insights, and support business initiatives.
- Research & Reporting
- Market Research: Conduct competitor analysis and other ad hoc research to support business growth.
- Data Reporting: Compile and analyze data to generate insightful reports for decision-making.
- Social Media & Content Assistance
- Content Management: Assist in managing social media accounts by scheduling posts and responding to engagement.
- Online Presence: Monitor and suggest ways to improve social media visibility and engagement.
Qualifications
- Experience: Minimum of 2 years as a Virtual Assistant or similar administrative role.
- Tech Proficiency: Proficient in Google Workspace, Microsoft Office, and project management tools (e.g., Asana, Trello, Slack).
- Communication Skills: Strong written and verbal communication abilities.
- Organizational Skills: Impeccable multitasking and organizational skills with a focus on detail.
- Problem-Solving: Ability to anticipate needs and solve problems effectively.
Personal Attributes
- Self-Starter: Capable of working independently and taking initiative.
- Attention to Detail: You prioritize accuracy and ensure that tasks are completed without errors.
- Adaptability: Comfortable with changing priorities and evolving tasks.
- Professionalism: Maintain confidentiality and handle sensitive information with discretion.
Why Join Us?
- Remote Flexibility: Work from anywhere with a flexible schedule.
- Career Growth: Opportunities for advancement as the company expands.
- Collaborative Culture: Be part of a supportive and creative team.
- Competitive Pay: Attractive compensation with room for growth.
