About NoGigiddy
NoGigiddy is a premier on-demand staffing app that connects gig workers with flexible job opportunities across various industries. Our platform specializes in offering work that fits your schedule, providing you with the flexibility and convenience you need. We are committed to helping you find the right gigs to match your skills and lifestyle.
Job Position: Technical Support Specialist
Location: 100% Remote, Work From Anywhere
Salary: $15-$18/hr
Job Description
Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all.
Responsibilities
- Respond to Inquiries: Address technical inquiries via chat, email, and phone promptly and professionally.
- Troubleshooting: Diagnose and troubleshoot software and hardware issues effectively.
- User Guidance: Provide step-by-step guidance to users to resolve technical problems.
- Platform Navigation: Assist users with navigating our platform and utilizing its features effectively.
- Customer Satisfaction: Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
- Process Improvement: Collaborate with team members to continuously improve support processes and user experience.
- Issue Escalation: Document and escalate complex technical issues to the appropriate departments when necessary.
- Training Participation: Engage in training sessions to stay updated on product knowledge and technical support best practices.
Requirements
- No degree required
- No prior experience needed; we will provide comprehensive training
- Strong technical aptitude and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Reliable internet connection and a quiet workspace
- Positive attitude and a willingness to learn
Benefits
- Competitive Pay: $15-$18/hr
- Flexible Schedule: Work-from-home with a flexible schedule
- Training Program: Comprehensive training to set you up for success
- Growth Opportunities: Opportunities for advancement within the company
- Supportive Environment: A team-oriented and supportive work culture
- Exclusive Opportunities: Access to exclusive gig opportunities
Equal Opportunity Employer
NoGigiddy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join NoGigiddy today and take the first step towards a rewarding career in technical support!