Location: Remote (Work From Home)
Employment Type: Contract
Salary: $1.2K – $1.4K per month
Are you looking for a rewarding remote job where your skills in customer service and sales can truly make a difference? Project Growth is currently seeking a Remote Sales and Customer Support Specialist to work from home, assisting families through one of life’s most sensitive and challenging moments. This role offers the unique chance to combine empathy, sales aptitude, and coordination skills to support grieving families with clarity and compassion.
About the Company: Modern Funeral Services with Transparency and Care
Our client is a forward-thinking funeral service provider committed to transforming an industry traditionally seen as complex and overwhelming. They specialize in simple cremation services, personalized memorials, and provide clear, upfront pricing to eliminate confusion and stress for families.
The company partners with the city’s finest venues to deliver a seamless, dignified experience marked by:
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Exceptional hospitality
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Transparent communication
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Compassionate customer care
They have earned wide recognition and heartfelt gratitude from many families by offering a modern alternative to conventional funeral arrangements that are often expensive and hard to navigate.
Role Overview: The Heart of Customer Support and Sales in Funeral Services
In this Remote Sales and Customer Support Specialist position, you will be the crucial first point of contact for families seeking cremation and memorial services. You will guide clients through a complex process, explain options clearly, and coordinate internally to ensure each family’s experience is as smooth and supportive as possible.
This is a fully remote contract role, offering flexible shift hours in the Eastern Time Zone, with a competitive monthly salary of $1,200 to $1,400.
Core Responsibilities
Empathetic Family Engagement
The core of your role is managing inbound calls and messages from families who are coping with loss. Your ability to provide:
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Compassionate listening
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Clear explanations
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Gentle guidance
will be essential in helping them navigate the funeral planning process with confidence and comfort.
Transparent Service and Pricing Communication
Families often feel overwhelmed by funeral costs and options. You will:
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Clearly explain the cremation process and service packages
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Provide transparent pricing information without hidden fees
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Recommend service options tailored to the family’s preferences and budget
This approach empowers families to make informed decisions during a difficult time.
Process Coordination and Internal Collaboration
You will work closely with Funeral Directors and the Operations team to:
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Ensure all service arrangements are executed flawlessly
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Monitor progress and timelines
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Address any issues proactively to maintain a positive customer experience
Your role is key to maintaining smooth operational flow behind the scenes.
Follow-Up and Customer Relationship Management
Beyond initial inquiries, you will maintain ongoing communication with prospective and current clients through:
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Phone calls
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Emails
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Text messages
to keep them informed, answer questions, and reinforce trust and satisfaction with the company’s services.
Required Qualifications and Skills
Proven Customer Service and Hospitality Expertise
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At least 2 years of professional experience in customer service, hospitality, crisis hotline, social work, or related fields
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Ability to provide compassionate support and build rapport quickly
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Strong verbal and written communication skills for sensitive conversations
Experience Handling Complex and Sensitive Situations
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Adept at managing emotionally charged calls and inquiries with professionalism and empathy
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Skilled at problem-solving and guiding customers through nuanced processes
Strong Organizational and Detail-Oriented Abilities
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Capable of managing multiple inquiries and tasks efficiently
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Adherence to regulatory and company policies ensuring compliance and accuracy
Technical Proficiency and Remote Work Readiness
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Comfortable with phone systems, CRM software, email, and texting platforms
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Self-motivated and disciplined to thrive in a fully remote, contract-based environment
Why Work with Project Growth?
Meaningful, Mission-Driven Work
This role is more than customer support; it’s a chance to help families during one of life’s most difficult transitions. Your work alleviates confusion and provides comfort, making a tangible impact when it matters most.
Growth Potential in a Scaling Startup
As an early member of a growing company, you have a unique opportunity to shape the role and influence service delivery standards. Future leadership or specialized roles may become available as the company expands.
Competitive Compensation and Work-Life Balance
Enjoy a stable income with a clear salary range while working remotely with fixed shift hours that support a balanced lifestyle.
Detailed Job Description: What to Expect Day-to-Day
Your typical day will include:
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Answering inbound calls from families seeking cremation and memorial services
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Providing accurate information about packages, pricing, and timelines
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Listening empathetically and tailoring responses to individual family needs
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Coordinating internally to confirm service availability and scheduling
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Following up with prospective clients to nurture relationships and encourage commitment
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Documenting conversations and service agreements in company databases
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Escalating any issues or special requests to supervisors or operations teams
This role demands emotional resilience, patience, and excellent communication skills to handle grief-stricken clients tactfully.
Essential Industry Terms and Concepts to Master
Understanding the following terms will be vital for success:
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Direct Cremation: A simplified funeral service involving cremation without a traditional ceremony, often more affordable and quicker.
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Memorialization: Personalized tributes or services honoring the deceased, including urns, keepsakes, and venues.
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Transparent Pricing: Clear, upfront cost disclosure with no hidden fees or surprises.
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Funeral Director Coordination: Working closely with licensed professionals who manage the physical and legal aspects of funeral services.
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Grief Support: Providing emotional comfort and resources to families dealing with loss.
Familiarity with these concepts helps in delivering accurate information and enhancing customer trust.
The Impact of Excellent Customer Support in Funeral Services
Families facing loss often experience high levels of stress, confusion, and emotional vulnerability. Exceptional customer support:
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Eases decision-making by simplifying complex information
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Builds trust through honesty and empathy
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Reduces the burden on grieving families by managing logistical details
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Enhances the company’s reputation through positive, heartfelt interactions
By excelling in this role, you contribute directly to improving the grieving experience and setting new standards in funeral care.
How to Succeed in This Role: Tips for Candidates
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Practice active listening: Show genuine empathy by fully understanding family concerns before responding.
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Communicate clearly and patiently: Use simple language and avoid jargon when explaining services or pricing.
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Stay organized: Keep detailed notes and manage follow-ups promptly to maintain smooth workflows.
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Build emotional resilience: Recognize the emotional weight of calls and develop healthy coping strategies to avoid burnout.
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Use technology efficiently: Leverage CRM and communication tools to track client interactions and progress accurately.
Application Process: How to Apply
Project Growth seeks candidates committed to excellence and compassion. To apply, follow these steps:
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Complete the online application form provided on the company’s careers page.
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Submit a short video introduction highlighting your customer service skills and experience handling sensitive situations.
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Await further communication for interview scheduling and next steps.
Frequently Asked Questions
Is prior experience in funeral services required?
No. While experience in funeral services is a plus, 2+ years in customer service, hospitality, social work, or crisis hotline roles is highly valued.
What are the working hours and shift options?
The role offers two shift options aligned with Eastern Standard Time: 9 AM – 5 PM or 10 AM – 6 PM. Flexibility outside these hours is limited due to operational needs.
What tools will I use?
You’ll primarily use phone systems, email, CRM software, and messaging platforms to manage communications and track customer interactions.
Is this a long-term role?
Currently, it is a contract position with potential for extension based on performance and company growth.
Closing Statement: Make a Difference While Building Your Career
The Remote Sales and Customer Support Specialist role at Project Growth is an exceptional opportunity to combine your skills in customer care and sales with a meaningful mission. By supporting families through one of life’s most challenging moments, you can create lasting impact while working remotely in a supportive, growing environment.
If you are empathetic, organized, and eager to grow professionally, apply today and join a company redefining funeral care with transparency, compassion, and respect.