About Us
NoGigiddy is on the lookout for a proactive and client-focused Entry-Level Account Manager to join our dynamic remote team. This role is ideal for someone eager to dive into account management and customer service, without needing a college degree. What’s essential is strong communication skills and a genuine passion for helping clients.
Position: Entry-Level Account Manager
Location: Fully Remote, Work From Anywhere
Salary: $20 – $27 per hour (based on experience and qualifications)
Role Overview
As an Entry-Level Account Manager, you will be the bridge between our company and our clients. Your mission is to foster strong client relationships, address their needs, and ensure a seamless experience. If you’re organized, detail-oriented, and excited to provide top-notch service, this is your opportunity.
Key Responsibilities
- Client Relationship Management: Cultivate and sustain robust client relationships to ensure their satisfaction and address their needs effectively.
- Communication: Serve as the primary point of contact for clients, handling their inquiries, concerns, and requests with professionalism and efficiency.
- Account Coordination: Manage client accounts by setting up new accounts, handling renewals, and ensuring accurate client information.
- Problem Solving: Proactively identify and resolve client issues to enhance their experience.
- Reporting: Generate and present reports on account performance, client feedback, and service enhancements.
- Collaboration: Partner with internal teams—sales, marketing, and customer support—to meet client needs effectively.
- Client Onboarding: Assist new clients in getting started by providing essential resources and information.
- Feedback Collection: Collect and communicate client feedback to improve services and client experience.
Skills and Qualifications
- Communication: Excellent verbal and written communication abilities.
- Customer Service: Strong aptitude for understanding and meeting client needs.
- Organizational Skills: Proficiency in managing multiple tasks and prioritizing effectively.
- Interpersonal Skills: Ability to build and maintain positive client and team relationships.
- Problem-Solving: Capability to address and resolve client issues efficiently.
- Time Management: Effective time management and deadline adherence.
- Technical Skills: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
Preferred Experience
- Previous experience in customer service, sales, or related fields is advantageous but not mandatory.
- Familiarity with CRM software and account management tools is beneficial.
- Experience with gig economy platforms or staffing apps is a plus.
Education
- High School Diploma or equivalent.
- Relevant certifications or coursework in customer service, sales, or account management are a plus but not required.
Working Conditions
- Remote Work: Enjoy the flexibility of working from anywhere.
- Collaboration: Engage in regular virtual meetings with sales and support teams.
- Tools: Utilize communication and collaboration tools like email, video conferencing, and CRM software.
If you’re excited about starting your career in account management and providing exceptional client service, apply now to join NoGigiddy and contribute to the gig economy!