Job Overview
TaskRabbit is looking for a passionate and driven Customer Support Supervisor to lead our team in delivering top-notch customer experiences. In this role, you’ll build a motivated team culture, drive continuous improvement, and ensure customer satisfaction at every level.
Job Title: Customer Support Supervisor
Location: Remote (US)
Salary: $69,000 – $88,000 per year
Job Type: Full-time
Key Responsibilities
- Customer-Focused Leadership
- Cultivate a positive, inclusive, and collaborative team environment.
- Encourage ongoing learning and professional development for team members.
- Serve as a champion for customer satisfaction, fostering a culture that puts the customer first.
- Insight & Metrics Driven
- Take ownership of customer service metrics, analyzing trends to guide improvements.
- Set clear expectations and accountability standards for your team.
- Use both qualitative and quantitative data to provide actionable feedback and drive team performance.
- Trusted Support Resource
- Handle customer escalations, providing support and guidance to resolve issues effectively.
- Collaborate with various departments to ensure customer needs align with company goals.
- Act as a resource for team members, helping them navigate complex customer scenarios.
What You Need to Succeed
- 1+ year of people management experience in a customer service environment.
- Strong problem-solving skills, with the ability to tackle complex issues strategically.
- Excellent communication and empathy skills, fostering a supportive and connected team.
- Detail-oriented, with a dedication to maintaining high service standards across the team.
- Willingness to work flexible hours, including weekends, as needed.
Compensation & Benefits
- Annual Salary: $69,000 – $88,000 (base pay, excluding bonuses and other benefits).
- Competitive and transparent compensation package, including bonuses, benefits, and perks based on experience, qualifications, and location.
Why TaskRabbit?
- Remote-First Culture: Enjoy flexibility and autonomy, with opportunities for in-person team connections.
- Incredible Team: Work with talented, supportive, and kind colleagues who are leaders in the industry.
- Diverse & Inclusive Culture: TaskRabbit’s leadership is made up of 50% women, and we prioritize diversity in our workforce.
- Outstanding Perks: We offer generous health benefits, 401(k) matching (with immediate vesting), and flexible paid time off, including company-wide closures. Additional perks include IKEA discounts, wellness and productivity stipends, and more.
Ready to Join Us? If you’re passionate about delivering exceptional customer support and thrive in a collaborative, data-driven environment, we’d love to hear from you.
