About the Role
Are you passionate about providing top-notch customer service? Voli Agency is seeking a dedicated Customer Support Specialist to be the frontline of our customer interactions. If you thrive in a remote work environment and are committed to delivering exceptional support, this role is for you.
Position: Customer Support Specialist
Location: Fully Remote (Nigeria)
Compensation: $10 – $15 per hour
Key Responsibilities
- Customer Interaction: Act as the primary contact for customers, delivering prompt and professional assistance via phone, email, and live chat.
- Problem Resolution: Address and resolve customer inquiries and concerns with empathy, ensuring a positive experience for every customer.
- Technical Support: Help customers troubleshoot technical issues, guiding them through our product features and functionalities.
- Order Management: Process orders, returns, and refunds accurately, adhering to company policies and procedures.
- Record Keeping: Maintain detailed and accurate records of all customer interactions and transactions within our CRM system.
- Team Collaboration: Work closely with other teams to escalate and resolve complex issues in a timely manner.
- Continuous Improvement: Identify opportunities for enhancing our support processes and contribute to the development of best practices.
Qualifications
- Education: High school diploma required; a bachelor’s degree is preferred.
- Experience: Proven experience in customer service or a related field with a history of delivering outstanding customer experiences.
- Communication Skills: Excellent verbal and written communication skills, with the ability to simplify complex concepts.
- Problem-Solving: Strong ability to think on your feet and resolve issues quickly.
- Customer Focus: Empathetic, patient, and genuinely committed to helping others.
- Technical Proficiency: Familiarity with customer support software and CRM systems.
- Adaptability: Ability to multitask and prioritize in a fast-paced environment.
- Attitude: A positive mindset with a willingness to go the extra mile to meet customer needs.
What We Offer
- Competitive Pay: Earn between $10 – $15 per hour.
- Comprehensive Benefits: Includes health insurance and retirement savings options.
- Flexible Work Environment: Enjoy the freedom to work remotely from anywhere.
- Professional Growth: Access to ongoing training and career development opportunities.
- Supportive Culture: Be part of a team that values your contributions and recognizes your achievements.
Ready to Join Us?
If you’re eager to elevate your customer service career and make a real impact in a dynamic, remote work environment, we want to hear from you! Apply today to become a part of Voli Agency as a Customer Support Specialist and help us provide exceptional service to our valued customers.