Location: Remote (Work From Home)
Salary: USD 100 – 150/Month
Job Type: Full-time
Experience Level: Entry-level
Minimum Qualification: High School (S.S.C.E)
Experience Required: At least 1 year
About Finartio Ltd
Finartio Ltd is a fast-growing e-commerce and financial services company dedicated to providing seamless shopping experiences and outstanding customer support. We are committed to ensuring customer satisfaction by resolving inquiries quickly and efficiently. As part of our expansion, we are seeking a Remote Customer Support Specialist to join our team.
If you are passionate about delivering excellent customer service, enjoy problem-solving, and thrive in a remote work environment, this opportunity is perfect for you!
Job Overview
As a Customer Support Specialist, you will play a vital role in enhancing the customer experience by providing timely support through various communication channels. Your primary responsibility will be addressing customer inquiries, resolving issues, and ensuring a smooth post-purchase experience.
The ideal candidate should have strong communication skills, patience, and the ability to work in a dynamic environment while maintaining a high level of professionalism.
Key Responsibilities
1. Customer Interaction & Support
- Communicate with customers via phone, email, and online chat to address inquiries and provide assistance.
- Handle questions related to orders, payments, returns, and exchanges in a professional manner.
- Deliver exceptional after-sales support to ensure customer satisfaction.
2. Problem Resolution & Complaint Handling
- Quickly identify and resolve customer issues, ensuring a seamless shopping experience.
- Track complaints and escalate unresolved issues to the appropriate departments.
- Follow up on customer concerns to ensure timely resolution and improved service.
3. Product Knowledge & Customer Guidance
- Provide accurate product information to assist customers in making informed purchasing decisions.
- Offer recommendations based on customer preferences and needs.
4. Process Improvement & Feedback Management
- Assist in refining customer support processes to enhance efficiency and satisfaction.
- Gather and analyze customer feedback to identify areas for improvement.
- Work collaboratively with internal teams to optimize customer service strategies.
Required Qualifications & Skills
1. Educational & Professional Background
- A High School Diploma (S.S.C.E) or equivalent is required.
- At least 1 year of experience in customer support, call center operations, or a related field.
2. Core Competencies
- Excellent verbal and written communication skills.
- Strong customer service awareness and problem-solving abilities.
- Ability to work under pressure in a fast-paced and changing environment.
- High level of patience, empathy, and teamwork.
- Basic proficiency in using customer support software and online chat tools.
What We Offer
At Finartio Ltd, we value our employees and offer a range of benefits to support your professional growth and work-life balance.
- Competitive Salary: Earn between USD 100 – 150/month with opportunities for performance-based incentives.
- Flexible Work Arrangements: Work remotely from anywhere with a stable internet connection.
- Comprehensive Benefits Package: Enjoy medical insurance, transportation subsidies, and other perks.
- Career Growth & Training: Gain access to professional development programs and ongoing training to enhance your skills.
How to Apply
Are you ready to be part of a dynamic customer support team? If you have the skills and passion for delivering exceptional service, we encourage you to apply today!
