Location: United States (100% Remote)
Salary: $20 per hour
Job Type: Part-Time/Full-Time (30-40 hours per week)
Benefits: Health Insurance, Paid Time Off (PTO), MacBook Provided
Join Tiller and Help People Take Control of Their Finances
Are you passionate about spreadsheets, problem-solving, and customer support? Tiller is looking for enthusiastic Remote Customer Support Representatives to help customers navigate Google Sheets and Microsoft Excel while managing their personal and small business finances.
If you enjoy helping others, love troubleshooting, and have a keen interest in financial management, this is an opportunity to be part of a fast-growing company revolutionizing personal finance automation.
About Tiller
Tiller is a fully remote company that helps individuals and businesses track their spending, create budgets, and manage their financial goals through automated bank feeds and customizable spreadsheet templates. Our mission is to empower users with financial data in a flexible format so they can take control of their money and make informed decisions.
As a Customer Support Representative, you will be the first point of contact for Tiller users, ensuring they receive friendly and knowledgeable support. Whether resolving bank connection issues or guiding customers through spreadsheet formulas, your role will help people simplify and improve their financial tracking.
What You’ll Do
Customer Support & Troubleshooting
- Provide expert assistance to customers using Google Sheets and Microsoft Excel.
- Troubleshoot spreadsheet errors and data connection issues.
- Respond to customer inquiries via Intercom (support messaging tool) and Discourse (community forum).
- Educate users on Tiller’s features, including budgeting, expense tracking, and financial templates.
Customer Education & Engagement
- Offer tips, tutorials, and best practices to help customers customize their spreadsheets.
- Help improve Tiller’s Help Center articles with customer-friendly content and FAQs.
- Contribute to a positive customer experience, ensuring users feel empowered and confident using Tiller’s platform.
Process Improvement & Team Collaboration
- Work with the customer success team to enhance support strategies and documentation.
- Share feedback to improve Tiller’s product and customer experience.
Who You Are
Required Qualifications
- Strong problem-solving skills and a passion for helping people.
- Available five days per week (minimum 6-hour shifts), including either Saturday or Sunday.
- Proficiency in Google Sheets & Microsoft Excel, including sorting, filtering, and formula troubleshooting.
- 1+ years of customer support experience, preferably in SaaS, fintech, or a tech-driven support role.
- Excellent written communication skills and a customer-friendly approach.
- Up-to-date LinkedIn profile (required for application).
Bonus Points For
- Background in personal finance or small business finance.
- Experience with online banking, budgeting tools, or financial automation.
- Familiarity with Intercom, Discourse, or similar customer support platforms.
Why Join Tiller?
Perks & Benefits
- 100% remote – Work from anywhere in the United States.
- Flexible schedule – Part-time and full-time options available.
- Competitive pay – Starting at $20 per hour, with bi-monthly direct deposit.
- Health insurance & PTO – Eligible after 30 days of full-time work.
- Company-provided MacBook to help you perform at your best.
- Collaborative team culture – Supportive colleagues and a fun, engaging work environment.
At Tiller, we value diversity, inclusivity, and equal opportunity. We welcome applicants of all backgrounds, regardless of race, gender identity, age, disability, or veteran status.
How to Apply
If you’re excited to help people simplify their financial lives, apply now!
Join Tiller today and help customers take control of their finances—one spreadsheet at a time!