About the Role
Project Growth, a leader in healthcare education and training, is seeking a Customer Support Representative to assist customers and faculty with online courses and live sessions. This remote role is perfect for individuals looking to enhance their customer service skills while growing professionally in a supportive, team-oriented environment.
Position Overview
Job Position: Customer Support Representative
Location: Remote (Work From Home)
Salary: $600.00 – $900.00 per month
Job Type: Contract
Key Responsibilities
- Customer Support: Handle customer inquiries via email, chat, Zoom, and phone, ensuring friendly, professional communication.
- Zoom Course Assistance: Facilitate course kick-offs on Zoom and help customers log in smoothly.
- Inquiry Management: Respond to phone inquiries and web submissions about course approvals, receipts, and certificates.
- CRM Management: Use Salesforce to log and track interactions, ensuring accurate records.
- Team Collaboration: Keep up with company updates and policies, offering support aligned with customer service standards.
Success Metrics
- Efficient Course Access: Ensure customers access live courses with minimal issues.
- Positive Experiences: Deliver courteous, professional service that reflects company values.
- Accurate Records: Maintain organized CRM records and clear communication on customer issues.
- Teamwork: Contribute positively within a small, detail-oriented team.
Qualifications
- Fluent English: Strong written and verbal communication skills.
- Organized: High attention to detail and the ability to manage tasks effectively.
- Tech-Savvy: Comfortable with computer-based tasks, email management, and Zoom.
- Collaborative: Works well in a small, supportive team setting.
Nice-to-Have
- Sales/Marketing Insight: Familiarity with sales or marketing concepts.
- CRM Experience: Knowledge of Salesforce or other CRM systems.
- Education: No degree required; all applicants welcome.
Why Join Us?
This role offers an excellent opportunity to make a significant impact on the customer experience in healthcare education. If you’re organized, communicative, and eager to grow, we’d love to hear from you!
Application Process
- Complete Application Form
- Submit a Video: Showcase your skills
