About Us
Founded in 2020, we are the fastest-growing sports gaming company ever. At Underdog, we build innovative games and products for American sports fans, including four of today’s most widely played fantasy games and the recently launched Underdog Sportsbook. As the only sportsbook to launch on our own homegrown technology, we offer unique and innovative experiences to our users.
Backed by top investors like Mark Cuban, Kevin Durant, BlackRock, and SV Angel, we reached a nearly $500 million valuation in just over two years, and our growth continues to accelerate. Our mission is to build the best products and experiences for sports fans, creating a future where sports are for everyone.
Job Position: Customer Support Associate
Location: 100% Remote (United States)
Salary: $18 – $20/hr
The Opportunity
We are looking for a dedicated and enthusiastic Customer Support Specialist to join our team. In this role, you will:
- Approach user inquiries with an open-minded and attentive attitude, ensuring their concerns are fully heard.
- Gather information from users to efficiently reach solutions by collaborating with various departments.
- Create lasting impressions through transparent and honest communication.
- Assist with Tier 1 level customer inquiries, ranging from account creation to gameplay explanations.
- Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions.
- Provide comprehensive technical assistance to both web and mobile app users.
- Facilitate a smooth onboarding experience for users, ensuring their successful adoption of the app.
Who You Are
We are seeking an individual who:
- Has flexible weekday and weekend availability due to varying shifts.
- Is optimistic and proactive, dedicated to finding solutions.
- Is a versatile team player, adept at navigating diverse situations.
- Is a clear and concise communicator, especially in writing.
- Is receptive to new perspectives and approaches.
- Is an insatiably curious learner, driven to acquire new knowledge daily.
- Is a customer service expert, delivering exceptional support by showcasing deep product expertise.
- Is a proficient multitasker, committed to delivering high-quality work across various tasks.
Even Better If You Have:
- Experience with Intercom or other ticketing processor systems.
- Knowledge of fantasy sports and/or sports betting.
- 1-2 years of customer support or related experience.
Compensation
- Targeted compensation rate: $18 – $20/hr, depending on experience, plus equity.
- If you believe your skills warrant higher pay, apply anyway! We are open to negotiation for exceptional talent.
Additional Information
- This position may require sports betting licensure based on certain state regulations.
- Underdog is an equal opportunity employer and does not discriminate based on creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.
Join us in creating the future of sports gaming. Apply today and become a part of our dynamic and rapidly growing team!
