Location: Remote (Nigeria)
Job Type: Full-time
Pay: ₦100,000 – ₦120,000 per month
Application Deadline: April 12, 2025
Expected Start Date: May 5, 2025
About Pelican Staffing Solutions Nigeria
Pelican Staffing Solutions is a leading provider of recruitment services, focusing on sourcing the best talent to support businesses in various industries. We are currently seeking a Remote Customer Support Agent to join our team, with a focus on providing exceptional service to our players in the sports betting and casino sector.
As a Customer Support Agent, you will be at the forefront of ensuring a seamless experience for customers, assisting them with inquiries, troubleshooting issues, and ensuring satisfaction with our online gaming platform. This is a remote role with an exciting opportunity to work in a fast-paced and rewarding environment.
Key Responsibilities
As a Customer Support Agent, your role will involve direct communication with customers to provide excellent service and support. The key responsibilities include:
1. Customer Inquiries & Communication
-
Respond promptly to customer inquiries via phone, email, and live chat.
-
Provide accurate and clear information regarding account issues, promotions, and gaming products.
2. Account Management Support
-
Assist customers with account-related matters, including registration, deposits, withdrawals, and account verification.
-
Ensure smooth account operations by helping customers navigate our platform.
3. Product Information & Issue Resolution
-
Educate customers about our sports betting and casino products, including promotions and policies.
-
Address customer complaints and escalate complex issues to the relevant department for further resolution.
4. Technical Support & Troubleshooting
-
Troubleshoot technical issues, providing guidance to customers to resolve problems effectively.
-
Stay updated on new features and functionalities to ensure quick and accurate troubleshooting.
5. Documentation & CRM Management
-
Accurately document customer interactions and transactions within our CRM system.
-
Keep detailed records of customer issues and their resolutions.
6. Collaboration & Process Improvement
-
Work closely with team members to improve customer service processes.
-
Contribute to enhancing the overall customer experience through collaboration and feedback.
7. Adhere to Company Standards
-
Follow company policies, procedures, and quality standards to maintain high service levels.
-
Ensure professionalism and empathy in all customer interactions.
Required Qualifications & Skills
To succeed in this role, you must possess a combination of technical, communication, and customer service skills.
1. Education & Experience
-
OND (Ordinary National Diploma) or equivalent required.
-
A minimum of 2 years of experience in customer service, gaming/casino, or related fields.
2. Communication & Language Skills
-
Fluency in English and proficiency in one or more Nigerian languages (e.g., Hausa, Yoruba, Igbo) is required.
-
Strong communication skills both written and verbal are essential for success.
3. Technical & Problem-Solving Abilities
-
Proficient in basic computer literacy and familiar with customer support platforms.
-
Strong problem-solving abilities, attention to detail, and multitasking skills.
4. Gaming/Casino Experience
-
Experience in the gaming/casino industry is mandatory. Understanding of sports betting and online casino products is essential.
5. Work Environment & Flexibility
-
Must be based in Nigeria and have a reliable internet connection and access to a quiet workspace.
-
Ability to work flexible hours, including weekends and holidays.
6. Personal Attributes
-
Positive attitude and eagerness to learn and grow within the company.
-
Ability to work independently and prioritize tasks in a fast-paced environment.
-
Discretion and confidentiality when handling sensitive customer data.
Why Join Pelican Staffing Solutions?
As part of our team, you will enjoy the following benefits and opportunities:
1. Competitive Salary & Benefits
-
Receive a monthly salary between ₦100,000 and ₦120,000 based on experience.
2. Remote Work Flexibility
-
Work remotely from anywhere in Nigeria, providing flexibility to balance your work and personal life.
3. Industry-Specific Experience
-
Gain hands-on experience in the gaming and casino industry, enhancing your career in customer support.
4. Career Growth Opportunities
-
Pelican Staffing Solutions is committed to providing employees with opportunities for growth and advancement within the company.
5. Collaborative Work Environment
-
Be part of a dynamic team that values innovation, teamwork, and a customer-first approach to service.
How to Apply
Ready to take the next step in your customer service career? Apply today to join Pelican Staffing Solutions and become part of a company dedicated to delivering exceptional support to its customers.
Application Deadline: April 12, 2025
Expected Start Date: May 5, 2025
Apply Now: Click Here to Submit Your Application
We look forward to receiving your application and welcoming you to our team!