Job Overview
Job Title: Customer Success Specialist
Location: Nigeria (Remote)
Employment Type: Full-time
Salary: #200,000 – #250,000 monthly
BorderlessHR is a global talent solutions provider dedicated to helping businesses build top-tier engineering teams without the usual risks, costs, or logistical challenges. By leveraging a diverse network of pre-vetted software engineers, we empower companies to scale efficiently and competitively.
We are seeking a Customer Success Specialist to drive customer satisfaction, retention, and overall success. This role requires a proactive, customer-focused professional who can guide clients through onboarding, adoption, and ongoing engagement with our platform. If you are passionate about delivering outstanding customer experiences, we encourage you to apply.
Responsibilities of a Customer Success Specialist
1. Onboarding and Customer Engagement
- Lead customers through the onboarding process, ensuring a smooth transition and familiarity with Insight7’s platform.
- Build strong relationships with new clients by understanding their goals, workflows, and challenges.
- Conduct virtual training sessions and provide educational resources to enhance user adoption.
2. Customer Support and Issue Resolution
- Act as the primary point of contact for customer inquiries, troubleshooting technical or service-related issues.
- Monitor customer engagement and proactively address concerns before they escalate.
- Work closely with the support team to ensure prompt issue resolution and seamless customer service.
3. Customer Retention and Expansion
- Analyze customer usage data to identify upsell and cross-sell opportunities.
- Collaborate with sales teams to drive renewals, retention, and customer expansion efforts.
- Develop personalized strategies to help customers maximize the value of the platform.
4. Cross-Functional Collaboration
- Partner with sales, product, and engineering teams to advocate for customer needs and influence product enhancements.
- Gather customer feedback and insights to help improve platform features and overall user experience.
- Develop knowledge base articles, FAQs, and training materials to support self-service learning.
5. Performance Tracking and Reporting
- Maintain accurate records of customer interactions, satisfaction metrics, and progress in the CRM system.
- Provide regular reports and insights to management on customer success initiatives and outcomes.
- Identify trends and best practices that can enhance customer engagement and retention.
Qualifications and Requirements
Who We Are Looking For:
- Education: Bachelor’s Degree in a relevant field.
- Experience: Minimum of 1 year in customer success, account management, or a similar client-facing role, preferably in a SaaS or tech-driven environment.
- Customer-Centric Mindset: Passionate about delivering top-notch customer experiences with empathy and urgency.
- Excellent Communication Skills: Strong verbal and written communication abilities, with the capability to simplify complex concepts for clients.
- Problem-Solving Ability: Analytical mindset with a knack for identifying trends, challenges, and opportunities for customer growth.
- Technical Proficiency: Comfortable using CRM software, customer analytics tools, and communication platforms to manage client relationships effectively.
Benefits of Working with BorderlessHR
- Competitive Salary: Earn between #200,000 – #250,000 monthly.
- Remote Flexibility: Work from anywhere while collaborating with a global team.
- Career Growth: Opportunity to work in a fast-growing, innovative environment with continuous learning and professional development.
- Impact-Driven Work: Be part of a team that empowers businesses with world-class engineering talent.
Application Process
How to Apply:
Interested and qualified candidates should send their resumes to: amy4recruitment@gmail.com using the job title as the subject of the email.
Application Closing Date: 5th March, 2025.
Note: Only shortlisted applicants will be contacted for further assessment.
Don’t miss this opportunity to take your customer success career to the next level with BorderlessHR! Apply today!