About Secfix
Secfix automates security compliance for SMBs in Europe. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automating the extraction of data needed for compliance and creating a checklist for ISO 27001, GDPR, TISAX, and SOC 2 compliance.
Our Team: We’re a close-knit team of 18 (and growing!) passionate about automating security and compliance. Backed by top investors like Octopus Ventures and Neosfer (Commerzbank), we are on a mission to become the European leader in compliance automation.
Job Title: Customer Success Lead
Location: 100% Remote (Europe)
Compensation: €55,000 – €72,000 (dependent on experience & location) + Shares 0.1% – 0.25% + generous benefits
Role Overview
We are seeking a Customer Success Lead with a strong strategic mindset and a deep understanding of customer needs. This role involves developing and implementing customer success strategies that drive retention and growth, and scaling a collaborative, high-performing team.
Key Responsibilities
- Leadership: Hire, lead, and mentor a high-performing customer success team.
- Compliance Expertise: Become an expert in ISO 27001, TISAX, GDPR, and other standards to support customers.
- Customer Communication: Build efficient channels to keep customers informed about product updates.
- Process Automation: Automate customer onboarding to reduce team interactions.
- Operations Improvement: Maintain CRM systems, help desk articles, and manage customer queries.
- No-Code Tools: Use tools like Retool, Bubble, or Airtable to build simple features quickly.
- Customer Support: Onboard and support key customers throughout their certification journey.
- Cross-Functional Collaboration: Work closely with sales, product, marketing, and engineering teams.
- Customer Feedback: Analyze data to provide feedback to the product team.
- Referral Programs: Collaborate with marketing to implement customer referral programs.
About You
- Experience: 3-4 years in Customer Success, ideally in a startup or SaaS environment.
- Ownership: Proven ability to drive projects to completion with minimal oversight.
- Problem-Solving: Strong skills in understanding and applying compliance knowledge.
- Leadership: Experience in scaling customer success teams.
- Customer Obsession: Deep commitment to putting customers at the center of all activities.
- Communication: Excellent skills in keeping communication clear and concise.
- Technical Aptitude: Quick to learn new technologies and automate processes.
- Organization: Highly organized and capable of managing multiple tasks.
- Remote Work: Proficient in working in a remote environment.
What We Offer
- Remote Work: 100% remote with a virtual office in Gather.
- Competitive Salary: Industry-competitive local salaries.
- Equity: Generous equity package.
- Holidays: 26 days holiday + local public holidays.
- Health Insurance: Comprehensive coverage.
- Development Budget: €1,000 annual personal development budget.
- Workspace Budget: Budget for remote workspace and access to co-working spaces.
- Annual Retreat: Annual retreat for team building (this year in Milan!).
- Tech Equipment: Latest tech equipment provided.
- Company Events: Regular company-wide events.
- Mentorship: Access to world-class mentors through our VCs and accelerators.
Interview Process
- Initial Interview: 45 min with our Head of People.
- Take-home Assessment.
- Assessment Review: 1.5 hr with our Founder and CEO.
- Final Interview: 1.5 hr “Virtual On-Site Interview” with the team and Co-Founders in Gather.