Job Summary

The Good Practice Company is seeking a dedicated Customer Service Representative to provide exceptional client support. In this role, you will be the first point of contact, handling inquiries, resolving issues, and ensuring clients have a positive experience. If you’re passionate about customer service and enjoy problem-solving, we want to hear from you!

Job Title: Customer Service Representative

Location: Remote (Work From Home)

Salary: ₦150,000 per month

Job Type: Full-time

Key Responsibilities

Customer Interaction:

  • Serve as the primary contact for clients via phone, email, and other channels.
  • Provide accurate information about health and social care services.
  • Address inquiries, complaints, and requests with professionalism and courtesy.

Issue Resolution:

  • Identify and promptly resolve client issues.
  • Escalate complex cases to supervisors or relevant departments when needed.
  • Follow up with clients to ensure complete issue resolution and client satisfaction.

Record Keeping:

  • Maintain detailed records of client interactions and transactions.
  • Update client information in the database.
  • Prepare reports on customer service performance and trends.

Communication:

  • Clearly communicate with clients to understand their needs and provide appropriate solutions.
  • Collaborate with other teams to ensure smooth service delivery.
  • Keep clients informed about new services, promotions, and updates.

Service Improvement:

  • Gather feedback from clients to help improve services.
  • Participate in training sessions to stay updated on company policies.
  • Contribute to developing new customer service strategies.

Requirements

  • Proven experience in a customer service role, preferably in the health and social care sector.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and patient in stressful situations.
  • Proficiency in using customer service software and databases.
  • A genuine passion for helping others and improving client experiences.
  • Minimum Qualification: Degree

Additional Requirements

  • Flexibility to work evenings and weekends as needed.
  • Knowledge of health and social care services and regulations in the UK is highly desirable.
  • A positive, team-oriented attitude.

How to Apply

Interested and qualified candidates should submit their applications using the link below.

Apply Here

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