About Sagility
Sagility is a global leader in business process management, specializing in enhancing the member and patient experience in the healthcare sector. Our technology-driven services and extensive healthcare expertise deliver outstanding results for our clients. With over 25,000 employees in five countries, we are dedicated to innovation and excellence.
Job Title: Customer Service Representative
Location: Fully Remote (United States)
Salary: $14.00 – $15.00 per hour
Why Join Sagility?
At Sagility, we are committed to fostering growth and curiosity. Our guiding principles, known as S.O.A.R, drive our company culture:
- Spark Curiosity
- One Team, One Direction
- Action for Results
- Right by Right Purpose
We offer immediate opportunities for Remote Customer Service Representatives to join our call center team, providing the vital human connection that distinguishes our service.
Benefits of Working with Us
- Competitive Pay: $14.00/hr for non-bilingual and $15.00/hr for bilingual representatives.
- Performance Incentives: Rewarding high-quality service and engagement.
- Paid Training: Access to a cutting-edge video training environment.
- Comprehensive Health Plan: Available after 90 days of employment.
- Wellness Programs: Supporting employee health and engagement.
- Career Growth: 90% of our leadership team started as Customer Service Representatives.
Key Responsibilities
- Efficient Call Management: Handle incoming calls promptly and effectively.
- Solution-Focused Research: Conduct research to resolve customer issues.
- Accurate Documentation: Maintain detailed records of all calls.
- Professional Communication: Speak clearly, empathetically, and diplomatically with customers.
- Team Goals: Strive to meet daily quality and customer satisfaction targets.
What We’re Looking For
- Commitment to Excellence: Dedication to providing outstanding effort.
- Reliability: Punctual and dependable with strong attendance.
- Adaptability: Thrive in a fast-paced work environment.
- Technical Proficiency: Comfortable using various computer applications.
- Customer-Centric Attitude: Driven to exceed customer expectations.
- Team Spirit: Positive attitude and teamwork orientation.
- Experience: Previous healthcare experience is a plus, and prior call center experience is required.
Candidate Requirements
- Must be 18 years of age or older.
- High School Diploma or equivalent.
- Minimum of 1-year experience in a single job, preferably in customer service within a call center.
- Consistent attendance, especially in the first 90 days.
- Typing speed of at least 25 words per minute.
- Strong oral and written communication skills.
- Proficiency with desktop computer systems.
- Hardwired internet connection with speeds greater than 5MB upload and 10MB download.
- Secure and private home workspace.
- Flexible schedule availability (Monday through Saturday).
Apply Now to Join Our Team!
Take the next step in your career with Sagility and become part of a dynamic team that values growth, excellence, and innovation.