About CCC Intelligent Solutions Inc.
CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy. We create intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more. Our CCC Intelligent Experience Cloud, powered by AI and an innovative event-based architecture, connects over 35,000 businesses to power customized applications and platforms for optimal outcomes and personalized experiences.
Job Position: Customer Service Representative
Location: Remote, US
Salary: $17.50 Hourly
The Role
As a Remote Customer Service Representative, you will handle in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. You will primarily work with Claims Adjusters from the nation’s top insurers.
Starting Wage: $17.50 per hour, plus eligibility for monthly incentives and annual company bonus based on performance.
Equipment Provided: Desktop computer, dual monitors, keyboard, mouse, webcam, and headset.
Key Responsibilities
- Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims.
- Ensure accurate and complete entry of vehicle information into the system.
- Communicate vehicle values from the database to callers.
- Forward calls requiring additional research to respective departments.
- Process other incoming work such as faxed requests and dealer inventory updates.
- Adhere to attendance, production, quality, and other metric standards.
Requirements
- No prior insurance or automotive experience required; training provided.
- High school diploma or equivalent.1-2 years prior customer service experience required.
- Strong verbal and written communication skills.
- Self-motivated with exceptional organization skills and attention to detail.
- Positive attitude and desire to provide outstanding customer service.
- Strong technical aptitude.
- Ability to work independently in a quiet, professional home work environment.
- High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload).
Company Culture and Employee Commitment
CCC Intelligent Solutions fosters an inclusive culture that values diverse backgrounds and perspectives. We uphold the values of Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. We are committed to helping our clients and each other achieve new goals.
Career Growth: We offer opportunities to advance careers and skillsets with access to training and education reimbursement.
Benefits: Competitive compensation, health insurance, PTO, 401K, and more.