About the Role
Japan United Ltd is looking for a dedicated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be the first point of contact for our customers, ensuring their inquiries are addressed promptly and effectively. This is an entry-level position, ideal for someone looking to build a career in customer service.
Position: Customer Service Officer
Location: 100% Remote (Work From Home)
Salary: NGN 150,000 – 250,000 plus commission
Key Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, and online chat, providing accurate information about our products and services.
- Issue Resolution: Identify and resolve customer issues, ensuring satisfaction and maintaining positive relationships.
- Record Keeping: Maintain detailed records of customer interactions, tracking issues, and ensuring timely resolution.
- Escalation: Forward more complex problems to senior support staff as needed, ensuring a smooth and efficient customer experience.
Qualifications
- Education: High school diploma (S.S.C.E) required; a college degree is a plus.
- Skills: Strong communication and interpersonal skills, with a focus on customer satisfaction.
- Tech Proficiency: Basic computer skills, including email management and familiarity with customer service software.
- Experience: At least 1 year of experience in a customer service role.
What We Offer
- Competitive Pay: Earn between NGN 150,000 – 250,000 per month, with additional commission opportunities.
- Remote Work: Enjoy the flexibility of working from home, balancing work with your personal life.
- Career Growth: This entry-level role offers a strong foundation for advancing within the company.
Ready to Join Us?
If you’re passionate about helping customers and want to be part of a supportive and dynamic team, we’d love to hear from you! Apply now and take the next step in your customer service career.