About Us
KeyMe is at the forefront of transforming lockout solutions for homes, cars, and businesses through the power of artificial intelligence and robotics. Our platform allows users to store, share, and duplicate physical keys and RFID cards with ease. With over 4,000+ self-service key duplicating kiosks located in major retailers like Walmart, Kroger, Rite Aid, 7-Eleven, and Menards, we offer convenience and reliability across the country.
Our comprehensive locksmith services cover everything from simple lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths are highly experienced and thoroughly vetted, ensuring top-notch service quality. We offer upfront set pricing, eliminating last-minute charges, and our smart routing system allows customers to monitor their locksmith’s arrival, job progress, and receive instant receipts. With these innovations, KeyMe is revolutionizing the $12B/yr locksmith industry.
KeyMe is a dynamic and well-funded tech company with over $150M raised to date. We boast a collaborative and relaxed atmosphere where professionals work hard and enjoy what they do. Our culture is friendly, flexible, and creative, making us an exciting place to grow your career.We’re committed to diversity, equity, and inclusion, welcoming team members from all backgrounds to thrive with us. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
Job Position: Customer Experience Representative
Location: Remote (United States)
Salary: $16 Hourly
About the Role
The Kiosk Customer Experience Representative at KeyMe is essential to our growth and customer satisfaction. As the public face of our key-copying and locksmith startup, you’ll handle a high volume of calls, online chats, and emails from both new and existing customers. You will be the first point of contact for individuals in tough lockout situations, requiring empathy, patience, and problem-solving skills.
Responsibilities
- Customer Interaction: Answer incoming calls, online chats, and emails regarding billing issues, product problems, service questions, and general client concerns.
- Professionalism: Maintain a high level of professionalism and establish positive rapport with every caller.
- Product Knowledge: Stay updated on product information and company policies through collaboration with the management team.
- Problem Solving: Turn frustrated clients into repeat customers by effectively solving their problems.
- Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints.
Qualifications
- Proven experience in customer service (startup experience not required)
- Minimum 1-year experience in a call center or equivalent education/training
- High School diploma or GED
- Ability to think on your feet and stay calm under pressure
- Excellent time management and multitasking skills
- Availability for evening, weekend, and holiday shifts
- Experience with high volume calls and emails, Zendesk, Twilio, and Google Docs is a plus
- Wifi connection of at least 50MBPS for work use
- Fluency in Spanish and English preferred
What You’ll Get
- Compensation: Hourly rate of $16.00
- Benefits: Health, dental, and vision insurance
- Remote Setup: Budget for home office setup and internet stipend
- Retirement: 401K plan with match
- Leave: Paid Time Off (PTO)
- Accounts: Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Insurance: Basic Life and AD&D Insurance
Join Our Team
If you’re looking for a rewarding opportunity in a dynamic and innovative company, KeyMe is the place for you. Apply now to become a vital part of our mission to revolutionize lockout solutions and provide exceptional service to our customers.