About VPay Africa
VPay Africa is a leading company transforming the world of commerce through cutting-edge software solutions for merchant payment systems. We recognized the outdated and fragmented financial tools many businesses were using, and we’ve expanded into software development to provide seamless solutions that address these pain points.
Job Title: Customer Care Executive
Location: Remote (Nigeria)
Job Type: Full-Time
Key Responsibilities
- Customer Issue Resolution: Attend to customer inquiries and resolve issues in a timely, efficient manner.
- Support Team Coordination: Collaborate with internal support teams to ensure effective issue resolution.
- Trouble Ticket Management: Raise, follow up on, and close trouble tickets as needed.
- Service & MTTR Improvement: Implement service improvement plans to enhance Mean Time to Repair (MTTR) and overall service quality.
- Customer Satisfaction: Identify and assess customers’ needs to ensure satisfaction and build trust.
- Sales Lead Generation: Generate sales leads by engaging with customers through open, interactive communication.
Requirements
- Collaboration Skills: Ability to work well with team members to resolve issues effectively.
- Mathematical and Critical Reasoning: Strong math and problem-solving skills are essential.
- Customer Relationship Management: Experience in building sustainable relationships with customers.
- Education: Graduate in Science preferred; other disciplines may also apply.
- Experience: 1-2 years of experience in a similar customer service or support role.
Key Attributes
- Proactive and Results-Oriented: Takes initiative and strives for efficient issue resolution.
- Analytical Thinking: Strong analytical skills to solve complex problems.
- Integrity and Professionalism: Maintains a high level of professionalism and ethical standards.
How to Apply
Interested and qualified candidates should send their CV to jobs@vpay.africa using the Job Title as the subject of the email.