About Lendsqr
At Lendsqr, we strive to provide every African with timely access to loans. In developed countries, access to loans for education, first homes, credit cards, and mobile phones often leads to remarkable success stories. Lendsqr aims to replicate this in Africa by revolutionizing loan accessibility through cutting-edge technology, data, and services for digital lending at scale.
Our platform powers top digital lenders like Kredi Bank, Urgent10k, Irorun, and Sterling Bank. We are committed to our mission, and we need passionate, smart individuals to join us in transforming financial access across Africa.
Role: Account Manager
Location: 100% Remote (Work From Home)
As an Account Manager at Lendsqr, you will develop and leverage long-term relationships with clients, connecting with key business executives and stakeholders. You will act as the liaison between customers and our cross-functional teams to ensure timely and successful delivery of our solutions according to customer needs.
Responsibilities
- Primary Contact: Build and maintain long-term relationships with customers.
- Customer Support: Assist customers via email, phone, online presentations, screen-sharing, and in-person meetings.
- Trusted Advisor: Develop a trusted advisor relationship with key accounts and executive sponsors.
- Timely Delivery: Ensure solutions are delivered on time and meet customer objectives.
- Progress Communication: Clearly communicate the progress of monthly/quarterly initiatives to stakeholders.
- Metrics Tracking: Forecast and track key account metrics.
- Client Satisfaction: Keep clients satisfied and provide exceptional day-to-day client service.
- Usage Monitoring: Monitor and analyze customer usage of our product.
- Onboarding: Work with the Sales team to onboard new clients and develop existing client relationships.
- Liaison Role: Act as the intermediary between customers and internal teams.
Requirements
- Education: Minimum of a 2:1 degree in Engineering, Business Management, or a relevant field.
- Experience: 1-2 years in product management, product specialization, sales, customer support, or a related field.
- Knowledge: Strong understanding of fintech and technical products.
- Interpersonal Skills: Excellent interpersonal abilities.
- Communication: Strong verbal and written communication skills.
- Detail-Oriented: Attention to detail and a quick learning ability.
- Analytical Skills: High analytical and problem-solving capabilities.
Compensation
- Base Pay: Competitive base salary.
- Incentive Pay: Performance-based incentives.
- Data Allowance: Monthly data allowance.
- Benefits: Other company benefits as per policy.
Join Us
We cannot achieve our goals without committed and incredibly smart people who share our passion and vision for Africa. If you are driven by the same mission, we invite you to join us at Lendsqr.