About iVisa
At iVisa, we believe that traveling should be simple. Over 1 million travelers have trusted us to facilitate their passports, visas, and other travel documents. As the easiest, fastest, and simplest solution in the market, our company is growing 80% year on year. We know our biggest strength is our people, and we’re looking for new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
Job Title: Online Reputation Analyst
Location: Worldwide (100% Remote)
Employment Type: Full-Time, Remote
Why Join iVisa?
- Collaborative Culture: We foster an inclusive and vibrant atmosphere with flat hierarchies and friendly colleagues.
- Work From Anywhere: Embrace a remote-first approach with opportunities for periodic in-person gatherings.
- Mental Wellness: Certified psychologists lead our mental wellness sessions.
- Training Allowance: Access an outstanding learning platform for professional growth.
- Family Leave: Our extended policy covers birthing, non-birthing, and adopting parents.
- Tech-Savvy Environment: Thrive in a company equipped with cutting-edge tools and the power to make a substantial impact.
- Environmental Commitment: For every iViser, we plant one tree, contributing to our sustainability initiatives.
- Rest and Relaxation: PTO for all employees and Unlimited PTO for managers and above.
Key Responsibilities
As an Online Reputation Analyst, you will:
- Social Media Management: Monitor and respond to user comments, messages, and reviews to ensure a positive company image.
- Customer Support Collaboration: Work with the customer support team to address complex or critical cases that may affect the company’s reputation.
- Data Analysis: Analyze data and metrics related to online reputation to identify opportunities for improvement.
- Cross-Functional Work: Collaborate with product, fulfillment, and marketing teams to execute improvement action plans.
- Strategy Development: Develop strategies to improve the customer experience and foster loyalty among users who have had negative experiences.
- Empathy and Resolution: Demonstrate empathy, connection, and determination to provide the best user experiences and maintain a positive company image online.
What We’re Looking For
- Relevant Experience: Previous experience in hospitality, customer success, customer loyalty, online reputation management, or a similar field, preferably in the visa and travel document processing industry.
- Analytical Skills: Proficiency in data analysis to create and interpret reports and metrics, and build data-based action plans.
- Opportunity Identification: Ability to identify improvement opportunities from analyzed data and effectively scale them within the organization.
- Communication and Empathy: Excellent communication skills and empathy to interact with users effectively and positively.
- Problem-Solving: Determination and commitment to ensure the best experience for users, even in negative situations, demonstrating a proactive and resolution-oriented attitude.
- Proactiveness: Strong problem-solving skills and a proactive approach.
Equal Opportunity Employer
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.
Join us and be a part of our global team as we continue to grow and make a difference in the travel industry!