IT Support Agent – Internship
About Jumia
Jumia, Africa’s leading e-commerce platform, is revolutionizing online shopping by offering a convenient, secure, and diverse marketplace. With operations in 11 African countries, Jumia connects millions of consumers to a wide range of products and services, from electronics to fashion and beauty. Listed on the New York Stock Exchange (NYSE) in 2019, Jumia also provides logistics and payment services, enhancing the online shopping experience through JumiaPay and its cutting-edge logistics network.
Job Title: IT Support Agent – Internship
Location: Nigeria
Job Type: Full-time
Internship Overview
Are you passionate about technology and eager to gain hands-on IT experience? Join Jumia as an IT Support Agent Intern and dive into the world of e-commerce. This internship will equip you with the technical skills needed to support a rapidly growing e-commerce platform while working within a dynamic and innovative environment.
Key Responsibilities
As an IT Support Agent Intern, you will:
- Provide First-Level Support: Assist Jumia employees with technical issues.
- Troubleshoot Hardware/Software: Help diagnose and fix computer and network problems.
- Maintain IT Inventory: Update and manage IT assets and documentation.
- Configure Workstations: Assist in setting up computers and mobile devices.
- Implement IT Security: Support best practices in data protection and security.
- Monitor Network Performance: Ensure connectivity and resolve issues.
- User Account Management: Help with access control and user setup.
- Support IT Projects: Participate in various IT initiatives across the company.
- E-commerce Platform Support: Assist with Jumia’s internal tools and e-commerce systems.
What We Are Looking For
To be a successful candidate, you should have:
- Educational Background: Fresh graduates or current students in Information Technology, Computer Science, or related fields.
- Technical Knowledge: Basic understanding of hardware, software, and networking concepts.
- Operating Systems: Familiarity with Windows and macOS.
- Problem-Solving Skills: Strong analytical abilities and the capacity to explain technical concepts clearly.
- Eagerness to Learn: A willingness to adapt and grow in a fast-paced environment.
- Communication Skills: Proficiency in English and the ability to communicate effectively.
- Preferred Experience: Knowledge of e-commerce platforms, ticketing systems, and IT service management principles is a plus.
Why Join Jumia?
At Jumia, we offer:
- Entrepreneurial Experience: Be part of a structured yet innovative environment.
- Impactful Work: Contribute to the growth of Africa’s e-commerce sector.
- Professional Development: Gain hands-on experience and grow with a dynamic team.
- Leadership Training: We aim to nurture the next generation of leaders.
Apply Now
Ready to jumpstart your IT career with Jumia? Apply Here and become part of Africa’s leading e-commerce revolution.