Location: United Kingdom
Salary: £39,355 – £44,128 per annum
Skilled Worker Visa Sponsorship: Available
Closing Date: 02-06-2025
Interview Date: Week commencing 9 June 2025
Introduction
Are you passionate about IT service delivery and building strong relationships within a dynamic academic environment? The University of Northampton is seeking an IT Business Partner who will play a pivotal role in bridging the gap between IT Services and various academic and professional service departments. This is an excellent opportunity for individuals looking to contribute to a forward-thinking institution that values diversity, inclusion, and sustainability.
This role offers skilled worker visa sponsorship, making it an ideal opportunity for international candidates looking to work in the UK. Join a progressive team dedicated to enhancing technology adoption and improving operational efficiency across the university.
Key Responsibilities
1. Building Relationships & Communication
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Attend Departmental Meetings: Regularly meet with different departments to understand their technology needs and keep them updated on IT developments.
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Trusted Advisor Role: Act as the go-to advisor for IT services, ensuring departmental needs are understood and met.
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Report on IT Trends: Highlight potential risks, opportunities, and trends to the IT leadership team, contributing to informed decision-making.
2. Service Delivery & Engagement
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Facilitate IT Adoption: Ensure smooth adoption of IT systems and services across departments, providing the necessary training and support.
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Address User Concerns: Work proactively to address departmental concerns, ensuring long-term solutions that enhance user satisfaction.
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Communicate IT Changes: Regularly update staff on IT changes, ensuring that they are well-informed of upcoming modifications.
3. Project Involvement & Requirements Gathering
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Translate Departmental Needs: Convert departmental needs into actionable IT service proposals and participate in solution design and implementation.
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Workshops & Awareness Sessions: Conduct awareness workshops to ensure staff are well-informed about new IT services and strategies.
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Project Groups Participation: Be actively involved in project delivery groups, helping shape solutions that meet departmental and university goals.
4. Customer Relationship & Best Practices
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Customer Relationship Management: Maintain an updated CRM system to track and enhance customer relationships, providing ongoing support and feedback.
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Benchmarking & Best Practices: Compare the university’s IT services against industry best practices, ensuring the department remains competitive and efficient.
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Stakeholder Presentations: Present findings on departmental technology needs to key stakeholders, ensuring alignment with institutional objectives.
About You
To thrive in this role, you should bring a blend of technical expertise, strong communication skills, and a customer-centric approach. Here’s what we’re looking for:
1. Stakeholder Management & Communication
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Effective Collaboration: Proven ability to influence and collaborate across various functions, working with both internal and external stakeholders.
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Clear Communication: Exceptional verbal and written communication skills, with the ability to engage a variety of audiences, from operational staff to strategic leaders.
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Technical Articulation: Skilled at explaining complex IT-related changes in clear, audience-appropriate language, ensuring comprehension at all levels.
2. Organisational & Leadership Skills
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Prioritisation & Time Management: Strong organisational skills, with the ability to balance multiple projects and deadlines effectively.
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Managing Expectations: Ability to balance customer needs with realistic expectations, particularly in high-pressure or fast-paced environments.
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Change Management: Comfortable navigating organisational change, with a practical understanding of its challenges and the ability to drive smooth transitions.
3. Technical & Analytical Skills
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IT Proficiency: Solid understanding of IT systems, with advanced skills in Microsoft Office applications and experience with IT service solutions.
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Business Process Analysis: Skilled in analyzing business processes and identifying opportunities for optimisation to improve efficiency and effectiveness.
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Compliance Awareness: Awareness of regulatory obligations and compliance standards relevant to IT services, ensuring the university remains aligned with legal requirements.
4. Personal Qualities
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Customer-Centric Approach: Excellent interpersonal skills, with a focus on meeting stakeholder needs and providing exceptional service.
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Agile & Adaptable: Comfortable working in flexible and changing environments, adapting to new challenges as they arise.
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Attention to Detail: High level of attention to detail, ensuring all tasks are completed thoroughly and accurately.
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Ethical Standards: Integrity and professionalism, with a strong commitment to ethical standards, confidentiality, and university values.
Qualifications
Essential:
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A relevant professional qualification or a Bachelor’s/Advanced Degree in a related field.
Desirable:
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A relevant change management qualification, along with demonstrable examples of its application in previous roles.
Why Work at the University of Northampton?
A Progressive & Inclusive Environment
At the University of Northampton, we believe that our staff are our greatest asset. We are committed to creating a culture of inclusivity, diversity, and personal growth. Our values of Aspiration, Inclusivity, Sustainability, and Trust form the foundation of everything we do. By joining our team, you’ll become part of an institution that is not only shaping the future of higher education but also making a tangible impact on society.
Career Development Opportunities
We are dedicated to supporting your professional growth through comprehensive development opportunities. As part of the University of Northampton’s IT Services team, you’ll be encouraged to pursue continuous learning and development, with access to resources and support that enable you to excel in your career.
A Commitment to Sustainability
We are committed to becoming a net-zero carbon institution, taking action for the benefit of society and the environment. As part of the University, you will be contributing to our sustainability goals and creating a greener future.
A People-Centric Institution
We place a strong emphasis on staff wellbeing, offering a supportive work environment where personal and professional growth are encouraged. Our staff benefit from flexible working arrangements, ensuring a healthy work-life balance. We also have a strong focus on mental health support, creating a safe space where everyone can thrive.
Equality, Diversity & Inclusion at the University of Northampton
We believe in the power of diversity and inclusion and are committed to fostering a welcoming environment for all. The University of Northampton ensures equality through comprehensive policies, resources, and support systems. We celebrate diversity in all forms and are dedicated to providing opportunities for all individuals to succeed, regardless of their background.
Commitments to Equality:
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Zero-Tolerance for Discrimination: We promote inclusivity in all activities and ensure that discrimination is not tolerated.
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Support for Mental Health: Strengthening support for mental health and creating a culture of disability confidence.
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Engagement with Protected Characteristics: Actively involving students and staff in equality initiatives, ensuring all voices are heard and respected.
Together @ UON
Our commitment to Together @ UON ensures that we remain a progressive institution where equality and inclusion are at the core of our mission. We aim to create a working environment where everyone feels valued, respected, and empowered.
Apply for the IT Business Partner Role Today
This is your opportunity to join a forward-thinking university that is shaping the future of higher education. If you’re ready to contribute your skills and expertise in a supportive and innovative environment, apply now for the IT Business Partner position at the University of Northampton.
We are excited to receive your application and potentially welcome you to our diverse and dynamic team.
Final Notes
The University of Northampton is an equal opportunity employer. We welcome applications from all individuals, particularly those from underrepresented groups. All candidates will be required to provide proof of their eligibility to work in the UK during the interview process. Skilled Worker visa sponsorship is available for eligible candidates.
Let your journey at the University of Northampton begin today and take the next step toward a rewarding career in IT services.