Location: London, United Kingdom
Job Types: Full-time, Permanent
Pay: £28,500.00 – £29,500.00 per year
Visa Sponsorship: Available
Join Our Growing Team at Mikos
Mikos is a thriving franchise restaurant known for its high-quality food and exceptional customer service. Located in the heart of London, Mikos is expanding rapidly and looking for a motivated and skilled Franchise Restaurant Supervisor to join our team. As a supervisor, you will play a key role in managing daily restaurant operations, ensuring our team meets the highest standards of service, food quality, and customer satisfaction. This is a fantastic opportunity for anyone looking to take their career in hospitality management to the next level.
What You’ll Be Doing
As a Franchise Restaurant Supervisor, you will oversee all aspects of restaurant operations and contribute to the success of the business. Your primary responsibilities will include:
Restaurant Operations Supervision
- Supervise daily operations, ensuring that all services are running smoothly and efficiently.
- Lead the team by setting clear expectations, ensuring tasks are completed in a timely manner while maintaining high standards of service.
- Monitor the performance of the team, providing guidance and support to foster a positive and professional work environment.
Customer Service Excellence
- Ensure exceptional customer service by addressing customer inquiries, feedback, and complaints in a professional and courteous manner.
- Work to resolve issues quickly, ensuring customer satisfaction is maintained at all times.
Inventory & Stock Management
- Monitor stock levels and manage inventory to ensure that the kitchen and service areas are fully stocked with necessary food and supplies.
- Place orders for stock and maintain relationships with suppliers to meet business needs effectively.
Team Development and Compliance
- Assist in training and motivating the team, ensuring that each member has the necessary skills and knowledge to excel in their roles.
- Oversee the hygiene and safety standards of the restaurant, ensuring compliance with all food safety regulations and UK health guidelines.
- Assist with scheduling, payroll, and conducting performance evaluations to ensure optimal team performance.
Franchise Compliance and Growth
- Support franchise compliance, ensuring that all brand standards and procedures are maintained.
- Collaborate with the management team to introduce new processes that help improve operations and drive business growth.
What We’re Looking For
To succeed in this role, we are seeking an individual with a strong background in restaurant management and leadership within the hospitality sector.
Required Experience & Skills
- Minimum 2 years of experience in restaurant supervision, management, or hospitality leadership.
- A strong understanding of food safety regulations, health & hygiene standards, and compliance in the hospitality industry.
- Excellent communication and leadership skills, with the ability to manage and inspire a team to consistently deliver high-quality service.
- Ability to work in a fast-paced environment, with strong problem-solving and organizational abilities.
- Flexibility to work evenings and weekends as required to meet business needs.
Desirable Experience
- Experience working in a franchise environment is a plus, as you will be required to uphold franchise guidelines and ensure consistency across locations.
Why Join Mikos?
At Mikos, we believe in providing our team with competitive compensation and opportunities for career growth. In addition to a fulfilling role within a dynamic franchise, you will enjoy the following benefits:
Competitive Salary & Benefits
- Pay: £28,500.00 – £29,500.00 per year.
- Yearly Bonus to reward your contributions to the business.
- Company Pension for your long-term financial well-being.
- Employee Discounts on meals and other services within the franchise.
- Hybrid Working Flexibility: Flexibility to work remotely as part of a hybrid work model.
Career Development & Support
- Visa Sponsorship available for eligible candidates, making it easier to live and work in the UK.
- Opportunities to contribute to the growth of a thriving franchise with expanding locations.
- Be part of a supportive team where your leadership and contributions are recognized.
How to Apply
If you are a motivated, customer-focused leader with a passion for hospitality and the skills to manage a fast-paced restaurant, we want to hear from you! To apply, please submit your CV along with a brief cover letter explaining why you are the perfect fit for the Franchise Restaurant Supervisor position at Mikos.
- Job Types: Full-time, Permanent
- Pay: £28,500.00 – £29,500.00 per year
- Schedule: Day shift, Monday to Friday, with occasional weekend shifts and overtime
- Location: Hybrid working in London SE17 1FY
Expected start date: 14/03/2025
Apply today and take the next step in your hospitality career with Mikos!