Location: Royal Cornwall Hospital, Truro, United Kingdom
Salary: £26,530 to £29,114 per year (pro rata)
Contract: Permanent, Full-time (37.5 hours per week)
Certificate of Sponsorship: Available
Closing Date: 29 April 2025
Overview of the Role
The Royal Cornwall Hospitals Trust is offering an exciting leadership opportunity for an experienced administrative professional to join the Breast Screening and Symptomatic Breast Service at the Mermaid Centre. As the Deputy Office Supervisor, you will play a pivotal role in supporting the Programme Manager to deliver essential breast screening services across Cornwall, ensuring high-quality administrative support throughout the patient journey.
If you’re ready to take the next step in your career, this position offers the opportunity to lead a team, enhance your management skills, and contribute to the success of a nationally recognized healthcare service.
Key Responsibilities
1. Day-to-Day Supervision and Management
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Oversee the administrative functions of the Mermaid Centre, including managing the Breast Screening Programme for Cornwall (NHSBSP), screening of women at high risk, and the symptomatic breast cancer service.
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Ensure that accurate and timely rotas for clerical staff across various hospital sites are provided.
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Supervise and train the administrative and clerical team, ensuring a high standard of performance.
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Deputize in the absence of the Programme Manager for personnel issues, targets reporting, and screening administration.
2. Service Delivery and Compliance
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Ensure patients are booked within expected timescales, including Breast Screening assessments, Cancer 2ww, follow-ups, and 6-week diagnostic targets.
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Assist with the timely update of all QPulse documentation and ensure compliance with trust policies and procedures.
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Handle complex administrative tasks, ensuring that all issues are addressed in a timely and effective manner.
3. Communication and Stakeholder Collaboration
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Communicate effectively with both internal and external stakeholders, providing clear and concise information when necessary.
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Use knowledge and experience to problem-solve issues as they arise, ensuring smooth and efficient operations at the Mermaid Centre.
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Help maintain excellent working relationships with colleagues, patients, and third-party service providers.
4. Reporting and Data Management
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Assist in the delivery and reporting of local and national access targets across every stage of the patient journey.
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Ensure that all administrative and screening processes are documented and aligned with NHS standards and regulations.
About You
We are looking for a highly motivated and adaptable individual who possesses strong organizational skills and has the ability to thrive in a busy, fast-paced environment. As a Deputy Office Supervisor, you will demonstrate leadership and initiative while being able to handle sensitive information with confidentiality and professionalism.
Essential Qualifications and Experience:
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General education: GCSE Maths and English at grade C or above (or equivalent).
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Line management/supervisory experience: Proven ability to lead a team in a busy office environment.
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Hospital and IT systems knowledge: Familiarity with Microsoft Office, PAS, MAXIMs, RADAR, and advanced keyboard skills.
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Excellent communication skills: Ability to convey complex information clearly and professionally, both orally and in writing.
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Time management: Ability to prioritize workloads, meet deadlines, and work efficiently under pressure.
Desirable Qualifications:
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Experience in Business administration or IT-related courses/qualifications.
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Understanding of the NHS Breast Screening Programme (NHSBSP).
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Knowledge of RTT (Referral to Treatment) and cancer 2ww targets.
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Familiarity with Crystal Reports Software and HR policies.
Personal Attributes:
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Strong leadership and mentoring abilities.
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Ability to handle emotional or distressing situations with professionalism and empathy.
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Willingness to learn new skills and take on challenges.
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Excellent organizational skills, including the ability to delegate tasks effectively.
Why Join Royal Cornwall Hospitals Trust?
Working at the Royal Cornwall Hospitals Trust offers the chance to be part of an innovative, patient-focused healthcare system. We are committed to creating a sustainable future, actively promoting the NHS Net Zero target and encouraging environmentally friendly practices.
Our Benefits:
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Generous annual leave: 27 days of leave plus bank holidays.
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Pension scheme: Access to a Group Personal Pension Scheme with employer contributions.
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Health and well-being benefits: Including Private Medical Insurance and Permanent Health Insurance.
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Bonus scheme: Discretionary annual bonus to reward your hard work.
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Life assurance: Coverage up to 4x annual salary.
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Flexible working options: Including hybrid and remote work arrangements (subject to team requirements).
We believe in supporting our employees’ professional growth, offering a collaborative environment that fosters continuous learning and development.
Additional Information
How to Apply
If you meet the essential criteria and are ready to take on a challenging and rewarding role in a dynamic healthcare setting, we invite you to submit your application. Please review the full Job Description and Person Specification for detailed responsibilities and qualifications before applying.
Recruitment Process
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Sponsorship available: We welcome applications from candidates who require Skilled Worker Visa Sponsorship. Please check the UK Visas and Immigration website for detailed guidance on your eligibility for this route.
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Background checks: Successful applicants will be subject to DBS checks, occupational health clearance, and right to work checks.
We look forward to receiving your application by 29 April 2025. Shortlisted candidates will be invited for interviews during the week commencing 12 May 2025.
Diversity and Inclusion
Royal Cornwall Hospitals Trust is an equal opportunities employer. We encourage applications from all individuals, regardless of age, disability, ethnicity, gender, sexual orientation, or religious beliefs. We are committed to fostering a diverse and inclusive workforce, believing that diversity drives innovation and excellence in patient care.
Key Takeaways
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Job Title: Deputy Office Supervisor (Breast Screening and Symptomatic Breast Service)
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Location: Royal Cornwall Hospital, Truro, UK
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Salary: £26,530 to £29,114 per year (pro rata)
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Contract: Permanent, Full-time (37.5 hours/week)
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Visa Sponsorship: Available for eligible applicants
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Application Deadline: 29 April 2025
If you’re ready to make a significant impact in healthcare administration and support vital breast screening services, apply now to become part of the team at Royal Cornwall Hospitals Trust.