About Jisc
Jisc is a not-for-profit organization dedicated to empowering tertiary education, research, and innovation through cutting-edge technology. We deliver high-quality hardware, software, and networking solutions to help our members and customers thrive.
Our Data Analytics Team develops data-driven products and services, turning data into actionable insights. The Customer Success Team ensures these tools provide tangible value for higher education, further education providers, and businesses.
Job Overview
Position: Data Analytics Service Manager
Location: United Kingdom (Hybrid)
Job Type: Full-Time
Salary: Circa £35,000 per annum (negotiable based on experience) + fantastic benefits
Are you passionate about leveraging data to drive innovation and improve customer experiences? Join Jisc, a leading UK digital, data, and technology agency, as a Data Analytics Service Manager and make a real difference in the education and research sectors.
Key Responsibilities
As a Data Analytics Service Manager, you’ll play a critical role in the delivery and support of our services, ensuring they meet customer expectations and quality standards. Responsibilities include:
- Service Management: Oversee delivery, ensure agreed service levels, and implement continual improvements.
- Incident Resolution: Collaborate with the Technical Success Manager to diagnose and resolve incidents efficiently, keeping customers informed throughout.
- Performance Monitoring: Track and analyze service delivery metrics to ensure compliance with SLAs.
- Operational Excellence: Develop and refine processes for enhanced customer experiences.
- Problem Resolution: Investigate patterns, identify trends, and implement preventive measures.
Qualifications & Skills
- Proven success in a customer management or leadership role within a technical or digital environment.
- Strong ability to analyze technical data, identify issues, and drive solutions.
- Skilled in presenting complex information to technical and non-technical audiences.
- Experience using customer data to create insights that enhance business growth and customer satisfaction.
- Expertise in process reengineering to improve efficiencies and customer experiences.
Why Join Jisc?
At Jisc, we value work-life balance, personal development, and a culture of inclusivity. Enjoy a meaningful career with opportunities to grow while making a real impact on education and research.
Employee Benefits:
- Flexible Work Patterns: Adapt your schedule to fit personal and professional commitments.
- Generous Leave: 31 days of annual leave (plus bank holidays), with additional closure days over Christmas and the option to purchase more.
- Pension Schemes: Flexible and generous options available.
- Well-being Support: Company-paid healthcare, mental health resources, and lifestyle benefits.
- Professional Development: A budget for external learning and access to LinkedIn Learning.
- Home Office Allowance: Up to £250 to set up your workspace.
- Discounts & Schemes: Cycle-to-work, electric car lease options, and exclusive retailer discounts.
- Diversity & Inclusion: Jisc is committed to fostering an equitable and inclusive culture, welcoming candidates from all backgrounds.
Visa Sponsorship
Jisc holds an active sponsor license for Skilled Worker visas. Candidates requiring sponsorship should assess their eligibility against Home Office criteria. Please note that relocation costs or visa expenses are not reimbursed.
Application Process
We review applications on a rolling basis, so apply early! If you need any reasonable adjustments during the recruitment process, let us know. Expect updates on your application within four weeks of submission.
