Location: Fully Remote, UK
Salary: £45,000 per annum
Hiring: 5+ Positions Available
Visa Sponsorship: Available
About Intellect Group
Intellect Group is a fast-growing company committed to delivering outstanding customer experiences. As a dynamic player in the industry, Intellect Group offers flexible, remote work opportunities, a collaborative culture, and a commitment to employee development. The company places a high value on creating a supportive environment where every team member has the opportunity to grow and contribute to the success of the business.
Intellect Group is looking to expand its customer service team, with several positions available for motivated individuals who are passionate about customer care and problem-solving. This is an excellent opportunity to join a progressive company that values employee well-being and career growth.
About the Role
As a Customer Experience Representative at Intellect Group, you will play a key role in ensuring that customers receive exceptional support. You will be the first point of contact for customers, assisting them via email, phone, and live chat. This fully remote position provides flexibility while offering ample opportunities for career advancement and skill development.
Intellect Group provides comprehensive training, so no prior experience is required. This role is ideal for individuals who are enthusiastic about customer service, enjoy problem-solving, and are eager to contribute to a customer-first culture.
Key Responsibilities
Customer Support & Problem Solving
- Provide exceptional customer support through email, phone, and live chat, ensuring quick and effective resolutions.
- Troubleshoot and resolve customer issues in a timely and empathetic manner, ensuring customer satisfaction.
- Maintain accurate records of customer interactions, including inquiries, complaints, and feedback.
Process Improvement & Collaboration
- Work closely with internal teams to improve customer experience and identify areas for process optimization.
- Suggest and implement improvements to enhance customer satisfaction and operational efficiency.
Product Knowledge & Continuous Learning
- Stay updated on company products and services, ensuring you can offer the best possible solutions.
- Participate in ongoing training and development opportunities to enhance your skills and industry knowledge.
What We’re Looking For
Qualifications & Skills
- No experience required – full training provided to ensure you are set up for success.
- Strong problem-solving and communication skills, with a passion for providing great service.
- A customer-first attitude, with a genuine interest in helping people and solving their issues.
- Comfortable with remote work and able to work independently with minimal supervision.
- Tech-savvy with the ability to quickly learn new systems and tools.
- A positive, solutions-focused mindset and the ability to stay calm under pressure.
Why Join Us?
Work Flexibility & Visa Sponsorship
- This is a fully remote role, allowing you to work from anywhere in the UK.
- Visa sponsorship is available for international candidates.
Career Growth & Development
- Extensive career growth opportunities with the chance to develop your skills in a fast-paced environment.
- Paid training to ensure you are well-equipped to succeed in your role and beyond.
Inclusive & Supportive Culture
- A collaborative and inclusive culture, where all team members are valued and supported.
- Regular team events and networking opportunities to enhance your professional development.
Perks & Benefits
- Competitive salary of £45,000 per annum.
- Paid training and continuous career development opportunities.
- Flexible working hours to maintain a healthy work-life balance.
- Employee discounts on company products.
- Health and wellness programs to support your well-being.
- 33 days holiday, including bank holidays, to recharge and refresh.
Why Apply for This Role?
This is an exciting opportunity to join a forward-thinking company that is committed to delivering top-tier customer service. If you are passionate about helping others and want to be part of a supportive, remote-first company, Intellect Group is the perfect place for you to grow your career.
Take the first step towards a rewarding career in customer service with visa sponsorship available for international applicants. If you’re ready to make an impact and help customers in meaningful ways, we’d love to hear from you.
