Location: Southmead Hospital, Bristol, United Kingdom
Salary: £26,530 to £29,114 per annum
Contract: Permanent
Working Pattern: Full-time
Closing Date: 27 May 2025
Certificate of Sponsorship: Available for eligible candidates
Job Overview
North Bristol NHS Trust is seeking a Control Room Operator to join its Security and Parking team at Southmead Hospital, ensuring a safe and secure environment for staff, patients, and visitors. This is a crucial role where you will monitor CCTV systems, assist in incident response, and maintain a high standard of safety across the Trust’s premises. If you are an experienced professional with a background in security and control room operations, we encourage you to apply for this opportunity to contribute to the Trust’s ongoing commitment to exceptional healthcare delivery.
Key Responsibilities
As a Control Room Operator, you will play a vital role in ensuring the security and safety of the Trust’s premises. Your main duties will include:
1. CCTV Monitoring and Incident Management
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Monitor CCTV for safety events, detect suspicious behavior, and manage traffic flow within Trust property.
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Conduct scheduled CCTV camera checks to ensure all systems are operational and that no incidents go unnoticed.
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Lead responses to incidents on Trust property, coordinating with relevant teams and stakeholders.
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Investigate suspicious behavior and criminal activities such as theft and anti-social behavior, documenting findings professionally.
2. Security and Parking Supervision
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Oversee the day-to-day security and parking operations, ensuring high standards and smooth service delivery.
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Supervise and guide the Security and Parking team, ensuring staff meet the required standards of professionalism and conduct.
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Manage incident responses, acting as the primary contact during alarms, incidents, or security events until emergency services or senior management assume control.
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Review security footage from body-worn cameras and assist in improving security practices based on incident reviews.
3. Access Control and Staff Support
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Oversee ID access control systems, managing the creation and activation of staff passes and access cards.
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Coordinate the allocation of duties and shift activities for the security team, ensuring operational efficiency.
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Ensure all shift handovers are completed accurately, updating the incoming team on incident status and actions taken.
4. Fire and Emergency Management
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Act as the central point of contact for fire alarm activations, liaising with Trust departments and emergency services to minimize risk to property and people.
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Respond to emergency alarms and coordinate with relevant teams to ensure a swift and effective resolution.
5. Ongoing Training and Development
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Participate in the delivery of scheduled NHS staff inductions, enhancing the security culture within the Trust.
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Lead efforts to enhance current security practices, ensuring compliance with all relevant safety regulations and protocols.
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Promote a culture of continuous improvement, ensuring team members receive feedback and necessary training.
About North Bristol NHS Trust
North Bristol NHS Trust employs over 12,000 staff and provides healthcare services to the residents of Bristol, South Gloucestershire, and North Somerset. The Trust operates from its award-winning Southmead Hospital, a major trauma centre and an internationally recognized centre of excellence. North Bristol NHS Trust is committed to creating an inclusive and supportive workplace that values diversity and promotes equality. We welcome applicants from all backgrounds and underrepresented groups.
Job Requirements
To succeed in this role, candidates must meet the following qualifications and experience:
Essential Qualifications and Skills
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SIA License (DS)
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SIA CCTV License
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Full UK Driving License
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At least 2 years of experience in security, with a focus on control room operations
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Proven experience in supervisory or team leader roles
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Strong IT literacy and proficiency in ICT
Desirable Knowledge and Experience
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Knowledge of PFI (Private Finance Initiative) and Shared Spaces.
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Experience in performance management of staff.
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Familiarity with ACU Management, Door/Barrier Management, and security systems.
Personal Attributes
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Exceptional customer service skills with an excellent telephone manner.
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Ability to remain calm and professional during high-pressure situations, including incidents and emergency events.
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Strong attention to detail, ensuring all security systems and processes run efficiently.
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Proactive and reliable with a commitment to providing a safe environment for all Trust stakeholders.
Benefits of Working at North Bristol NHS Trust
At North Bristol NHS Trust, we recognize the hard work and dedication of our staff. As a Control Room Operator, you will receive the following benefits:
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Salary: £26,530 to £29,114 per annum, with the potential for further progression based on experience and performance.
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NHS Pension Scheme: Secure your future with the highly regarded NHS pension plan.
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Antisocial Hour Enhancements: Receive additional pay for working during unsociable hours.
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Professional Development: Access a range of progression opportunities within the Trust, with ongoing training to support career growth.
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Work-Life Balance: Flexible working patterns, including shift work across days, nights, and weekends.
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Diversity and Inclusion: Join an organization that values diverse backgrounds, perspectives, and skills, fostering an inclusive work culture.
Working Pattern and Shift Structure
This is a full-time, permanent position with a shift structure that includes working days, nights, and weekends. As a Control Room Operator, you will work in a dynamic and fast-paced environment, responding to security and safety incidents in real-time. Shifts will be scheduled in advance to ensure that all security and operational needs are met efficiently.
Salary Details and Contract Information
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Salary Range: £26,530 to £29,114 per annum.
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Contract Type: Permanent, offering stability and long-term career growth.
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Working Hours: Full-time, with flexible shifts to accommodate the demands of the role.
How to Apply
To apply for the Control Room Operator position at North Bristol NHS Trust, please submit your application via our online portal. Ensure that you meet all the essential qualifications and experience outlined in the job description.
Apply Here
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Application Deadline: 27 May 2025
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Reference Number: 339-TA-B4-CROp
If you require sponsorship under the Skilled Worker visa route, we welcome applications from international candidates. Please refer to the UK Visas and Immigration website for more information on the application process for skilled workers.
Conclusion
The Control Room Operator role at North Bristol NHS Trust is an exciting opportunity for individuals with a background in security and control room operations. The position offers the chance to contribute to the safety and well-being of staff, patients, and visitors while gaining valuable experience in a prestigious healthcare setting.
If you are proactive, detail-oriented, and have the necessary qualifications and experience, we encourage you to apply and join our team at North Bristol NHS Trust. Together, we can provide exceptional healthcare while maintaining a safe and secure environment.
Apply Now and take the next step in your career with North Bristol NHS Trust!