Location: Winchester, Hampshire, United Kingdom
Salary: £23,000 – £24,500 (Pro-rata and dependent on experience) plus benefits
Job Type: Full-time
Skilled Worker Visa Sponsorship: Available
About Lane Clark & Peacock (LCP)
Lane Clark & Peacock (LCP) is a leading independent consultancy committed to shaping a positive future. Specializing in pensions and financial services, energy, health, and analytics, we harness powerful analytics and human expertise to deliver innovative solutions across industries. With a focus on leveraging cutting-edge technology and data-driven insights, we empower our clients to stay ahead in a rapidly evolving world.
As a part of our central support team, you will play a key role in the day-to-day operations of our Pensions Administration department at the Winchester office, providing essential administrative support and contributing to the seamless management of tasks.
Key Responsibilities
As a Central Support Administrator at LCP, your duties will include, but are not limited to:
Client Assistance & Documentation Management
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Client Helplines: Answering client queries via helplines, performing security checks before assisting with case-related issues or changes.
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Post Management: Opening, scanning, and distributing post to the relevant teams efficiently, ensuring documents are uploaded into the workflow system.
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Archiving & File Retrieval: Managing the daily retrieval and scanning of archived files, maintaining a well-organized archive system for easy access.
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Paperless Documentation: Assisting with the scanning of documents in line with the department’s paperless policy to support smooth operations.
Daily Administration Support
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Bulk Printing & Mailouts: Supporting with daily printing and coordinating bulk mailouts to meet internal deadlines.
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Mailbox Monitoring: Monitoring internal mailboxes, distributing tasks, and managing submissions to ensure timely responses and proper allocation.
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Correspondence Creation: Assisting in drafting letters, memos, reports, and presentations using company templates and adhering to internal style guidelines.
Member Records & Data Entry
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System Updates: Updating member records on the Pension Administration system and Member Portal, ensuring accuracy and adherence to service-level agreements.
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Case Management: Handling correspondence related to address changes, name corrections, date changes, and other member details with precision.
General Administrative Tasks
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Ad Hoc Tasks: Supporting ad hoc administrative tasks such as booking internal meetings, arranging travel, and handling post-related tasks in accordance with GDPR regulations.
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Team Communication: Regularly updating the team leader on the status of ongoing tasks and any outstanding work, ensuring transparency and effective collaboration.
What We’re Looking For
We seek a detail-oriented, self-motivated individual who thrives in a fast-paced, deadline-driven environment. The ideal candidate will possess:
Skills & Qualifications
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Organizational Ability: Exceptional organizational skills with a proven ability to manage multiple tasks and prioritize effectively.
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Experience: A minimum of one year working in a busy office environment or similar administrative role, preferably in the pensions or financial services industry.
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Customer Service Excellence: Strong customer service skills with a focus on maintaining high standards of service delivery.
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Attention to Detail: High attention to detail, particularly when handling confidential data and documentation.
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Team Player: The ability to collaborate effectively within a team and communicate clearly with colleagues and clients alike.
Personal Qualities
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Conscientious & Reliable: A dependable and responsible individual with a strong work ethic.
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Adaptability: Ability to adapt to changing workloads and priorities while maintaining efficiency and accuracy.
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Willingness to Learn: A proactive attitude toward professional development and learning new processes or systems.
What’s In It For You?
At LCP, we value our people and offer an attractive benefits package that promotes personal and professional growth. Here’s what you can expect:
Professional Development
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Study Support: Opportunities for professional study support, where applicable, to help you grow in your role and industry.
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Wellbeing Networks: Access to internal wellbeing networks such as LGBTQ+, Multicultural, and Women’s networks.
Family-Oriented Benefits
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Life Assurance & Income Protection: Peace of mind with life assurance and income protection coverage.
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Maternity & Paternity Leave: Enhanced maternity/paternity/adoption leave with additional shared parental leave options.
Health & Wellbeing
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Annual Leave: 26 days of annual leave (pro-rata for part-time roles) plus bank holidays, most of which can be taken flexibly.
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Private Medical Insurance: Comprehensive health coverage to ensure your well-being is prioritized.
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Discounted Gym Memberships: Discounts on gym memberships and other wellness-related services.
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Dental & Eye Care: Access to discounted dental insurance and eye care vouchers.
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Cycle to Work Scheme: Sustainable transport options through the cycle to work scheme.
Wealth & Benefits
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Pension Scheme & Bonus: Competitive pension contributions and a discretionary bonus scheme to enhance your financial security.
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High Street Discounts: Access to a wide range of discounts at high street retailers.
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Season Ticket Loans: Convenient loan options to support your commuting needs.
Volunteering & Community Support
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Volunteering Opportunities: Engage in volunteering activities that give back to the community.
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Electric Vehicle Scheme: Access to an electric vehicle salary sacrifice scheme, helping you contribute to a more sustainable environment.
Commitment to Diversity & Inclusion
LCP is dedicated to building an inclusive workplace where all forms of diversity are valued. We celebrate the uniqueness of each individual, including age, background, disability, gender, gender identity, gender expression, race, religion, and sexual orientation. Our recruitment practices reflect this commitment, and we actively encourage candidates from diverse backgrounds to apply.
If you require any adjustments during the application process, such as extra time for assessments or interview accommodations, please get in touch with us via accessibilityaware@lcp.uk.com. We’re here to support you in any way possible to ensure a smooth and fair application experience.
Visa Sponsorship
LCP holds a Skilled Worker Visa Sponsorship License and is happy to consider applicants who need visa sponsorship for this role. If you are applying from outside the UK or require a visa, please check the eligibility criteria for a skilled worker visa to ensure that your application aligns with UK Government requirements.
Why LCP?
At LCP, we don’t just offer a job – we provide a career. As part of a multi-award-winning, collaborative, and people-first organization, you will be surrounded by a team that supports your development, wellbeing, and professional growth. Our strong focus on continuous improvement means that you will always have the opportunity to learn, contribute, and grow within the company.
Apply Now
Ready to take the next step in your career with LCP? We encourage you to apply now and become a valued member of our team. If you’re passionate about working in a dynamic and supportive environment, we look forward to hearing from you.