Location: Tonypandy, Wales, United Kingdom
Salary: £46,840 to £53,602 per annum (Band 7, Agenda for Change)
Contract: Permanent | Working Pattern: Full-time
Certificate of Sponsorship (COS): Available
Application Deadline: 01 June 2025
Reference Number: 110-AC114-0525
Comprehensive Role Overview
Cwm Taf Morgannwg University Health Board (CTMUHB) is actively seeking talented and experienced Business Analysts to play a pivotal role within its award-winning Digital Transformation Team. This is a unique opportunity to contribute to one of the most progressive healthcare digitalisation efforts within NHS Wales. As a Business Analyst, you will be a key enabler of the CTM 2030 strategic vision—aiming to enhance clinical effectiveness, streamline patient services, and optimise operational efficiencies through advanced digital innovation and systemic reform.
The role is integral in aligning clinical needs with technology-based solutions and facilitating the implementation of forward-thinking digital platforms. It focuses on strengthening the use of evidence-based, data-driven decisions and ensuring patient-centred outcomes remain at the heart of healthcare delivery. CTMUHB welcomes applications from international professionals, offering full Skilled Worker visa sponsorship for qualified candidates ready to relocate and make a meaningful impact.
Why Build Your Career at CTMUHB?
Cwm Taf Morgannwg University Health Board is a large and dynamic NHS Wales organisation responsible for delivering healthcare to over 450,000 residents across Bridgend, Rhondda Cynon Taf, and Merthyr Tydfil. With a workforce exceeding 15,000 professionals, CTMUHB is committed to inclusive and modern healthcare delivery, placing digital transformation at the forefront of its service evolution.
This is an excellent opportunity for individuals from both public and private sectors to transfer and grow their analytical expertise in a healthcare environment. The organisation is deeply committed to continuous improvement, inclusive innovation, and the development of integrated care systems that ensure equitable access and patient empowerment.
Working at CTMUHB means being part of a future-focused team committed to health equity, staff wellbeing, and operational excellence. You will gain exposure to both the strategic and technical dimensions of healthcare service transformation, from community care to acute hospital systems.
Detailed Key Responsibilities
1. Stakeholder Engagement and Requirements Engineering
- Collaborate closely with clinicians, administrators, IT professionals, and other stakeholders to define clear and comprehensive business needs.
- Lead in-depth workshops, interviews, focus groups, and surveys to extract and document functional and non-functional requirements.
- Transform qualitative input into structured documentation and user stories that guide design, development, and implementation.
2. Business Process Mapping and Optimization
- Create current-state and future-state process maps using BPMN, UML, or equivalent process modeling languages.
- Evaluate existing workflows to uncover bottlenecks, redundancies, and inefficiencies.
- Design innovative and streamlined workflows that integrate with digital platforms and clinical best practices.
3. Digital Solution Evaluation and Validation
- Work in partnership with technical leads, vendors, and project managers to assess the feasibility and relevance of digital solutions.
- Validate that proposed systems meet the identified business needs and are compatible with CTMUHB’s enterprise architecture.
- Support usability testing and system validation phases to ensure stakeholder satisfaction.
4. Change Facilitation and Post-Implementation Support
- Champion adoption by coordinating training workshops, creating user documentation, and supporting system onboarding.
- Monitor KPIs and user feedback to evaluate the impact and effectiveness of new technologies.
- Address post-implementation challenges and contribute to long-term improvement cycles.
Strategic Program Areas
As a Business Analyst, you will actively contribute to a portfolio of transformative programs, including but not limited to:
- Implementation of Electronic Prescribing and Medicines Administration (EPMA)
- Development and deployment of Community and Mental Health Digital Ecosystems
- Enhancement of Clinical Documentation and real-time Data Interoperability
- Deployment of Patient Portals and Virtual Consultation Tools
- Digitisation of referral pathways and discharge planning processes
These projects span primary care, secondary care, mental health services, and community-based care networks. You will be instrumental in connecting front-line needs with back-end technologies.
Ideal Candidate Attributes
This position suits professionals with a proactive mindset who are passionate about improving healthcare through digital and analytical innovation. You must be adept at collaborating with both clinical and technical teams, managing multiple priorities, and driving forward practical solutions.
Required Skills and Professional Qualifications
Essential Criteria
- Master’s degree in Business Analysis, Health Informatics, Information Technology, or a related discipline, or equivalent professional experience.
- Substantial hands-on experience in stakeholder engagement, requirement gathering, and business process engineering.
- Strong proficiency in using process modeling tools such as Microsoft Visio, Lucidchart, or equivalent.
- Familiarity with Agile frameworks and traditional project lifecycle methodologies.
- Excellent communication and presentation skills, both written and verbal.
Desirable Enhancements
- BCS International Diploma in Business Analysis or equivalent professional qualification.
- Previous NHS experience or involvement in healthcare transformation programs.
- Familiarity with Electronic Health Records (EHRs), SNOMED CT coding, and other health informatics standards.
- Understanding of NHS Digital and integration frameworks such as HL7 and FHIR.
- Awareness of GDPR, data governance, and public sector information standards.
Core Competencies and Personal Attributes
- Logical, structured, and analytical problem-solver
- Highly skilled in cross-functional stakeholder management
- Adaptable, self-directed, and results-focused
- Meticulous attention to detail and deadline-driven
- Strong teamwork and collaboration ethos
Rewards and Benefits
Financial & Legal Benefits
- Competitive Band 7 salary scale: £46,840 – £53,602
- Comprehensive NHS pension scheme with employer contributions
- Annual pay increments based on performance and service
Career Progression and Education
- Access to CTMUHB’s digital learning environment and certification support
- Funding and time allowance for Continuing Professional Development (CPD)
- Opportunities to work across varied digital transformation streams
Work-Life Flexibility
- Full-time, 37.5 hours per week
- 27 days annual leave (increasing with length of service), plus eight bank holidays
- Flexitime and remote working options, subject to operational requirements
Inclusive and Healthy Workplace
- Member of the Inclusive Employers Network
- Mental health and wellbeing support programs
- Anti-discrimination and equality policies firmly upheld
Digital & Data Directorate: Mission and Structure
CTMUHB’s Digital & Data Directorate is leading the way in modernising healthcare operations across the region. As a Business Analyst in this team, you will work directly with strategic leads such as the Head of Digital Business Change, alongside project managers, clinical transformation officers, and IT vendors.
The directorate’s mission is to enable safe, efficient, and responsive care through the intelligent use of digital technology and data analytics. This includes driving standardisation across systems, reducing manual errors, improving patient access, and supporting remote care models.
Sponsorship Details and International Applications
Cwm Taf Morgannwg University Health Board is a UK Home Office-approved Skilled Worker sponsor and welcomes applications from international professionals. If you are a non-UK resident, ensure you meet the eligibility requirements as detailed in the UK Home Office Skilled Worker Visa Guidelines.
Applicants with overseas residency within the last five years must undergo criminal record checks, including for dependents, as part of the vetting process.
Office Location and Travel Requirements
Primary Office Base:
Information Hub, Williamstown,
Dinas Isaf East, Tonypandy, CF40 1NY, Wales, UK
While the main base is in Tonypandy, the role involves periodic travel across health board sites in Bridgend, Rhondda Cynon Taf, and Merthyr Tydfil. A flexible approach to site visits and stakeholder meetings is expected.
How to Apply – Step-by-Step Process
Application Submission:
- Visit the official NHS Jobs portal: Click Here To Apply
- Register or log in to your NHS Jobs account.
- Upload the following documents:
- An up-to-date CV with relevant experience
- A detailed personal statement addressing the job criteria
- Names and contact details of two professional referees
Internal Notes:
- Current CTMUHB staff seeking secondment must obtain prior written approval from their line manager.
- Positions available include:
- One permanent post in Mental Health Transformation
- Two fixed-term (3-year) positions in Primary and Community Transformation
Deadline for Applications:
01 June 2025 (applications reviewed on a rolling basis; early submission advised)
Safer Recruitment and Disclosure
This post falls under the exceptions to the Rehabilitation of Offenders Act 1974. All shortlisted candidates must complete an enhanced Disclosure and Barring Service (DBS) check. All international applicants and dependents must comply with relevant safeguarding checks.
Informal Discussion and Contact
For a confidential, informal discussion about the role, please contact:
Katherine Lewis
Digital Transformation Programme Manager
Cwm Taf Morgannwg University Health Board
Final Thoughts
Joining CTMUHB as a Business Analyst offers a rare chance to influence the future of digital healthcare in Wales. With ample support, structured development pathways, and exposure to nationally significant health programs, this role is a gateway to a highly fulfilling career.
If you’re a results-oriented analyst with a vision for impactful digital change, apply today and take the first step toward a transformative career in NHS Wales.