Location: United Kingdom
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Information Technology
Industry: Hospitals and Health Care
Certificate Of Sponsorship: Available
About East Kent Hospitals University NHS Foundation Trust
East Kent Hospitals University NHS Foundation Trust is one of the largest healthcare providers in England, serving a local population of around 800,000 people across five hospitals and community clinics. We are committed to delivering exceptional healthcare services and ensuring that our patients feel cared for, safe, and respected. Our core vision, “great healthcare from great people”, drives everything we do, ensuring that every member of our team contributes to a high standard of patient care.
We are looking for dedicated individuals to join our Patient Service Centre team to help us continue to provide excellent care and support to our patients. This is an exciting entry-level opportunity to begin your career in the healthcare industry while contributing to the operational success of our Trust.
Job Overview: Assistant Administrator Role
We are seeking an enthusiastic Assistant Administrator to join our Outpatient Service Team. The team plays a critical role in the patient journey by providing essential services for both outpatient and inpatient activity. As a part of one of the largest trusts in the UK, you will be contributing to key operational tasks that directly impact patient care and service delivery.
Our team is professional, diverse, and highly motivated, and we recognize the importance of both professional development and pastoral care for our staff. This role is ideal for someone who enjoys working in a fast-paced healthcare environment, possesses strong communication skills, and has a passion for providing excellent patient service.
As an Assistant Administrator, your duties will involve interacting with patients and their healthcare journey, ensuring all administrative tasks are handled efficiently to support the department’s operational goals.
Key Responsibilities
Your role as an Assistant Administrator will involve several key responsibilities, including:
- GP Referral Registration and Appointment Booking: You will be responsible for registering GP referrals and scheduling initial appointments with patients. A positive, friendly, and helpful attitude is essential as you will be the first point of contact for patients, setting the tone for a positive experience.
- Data Management: Accurate and timely data entry is crucial to ensure national and trust targets are met. You will be tasked with recording patient information that supports appropriate remuneration and operational effectiveness.
- Patient Interaction: You will engage with patients over the phone, answering their queries, rescheduling or cancelling appointments as needed, and ensuring a supportive and professional interaction.
- IT Systems Use: The role requires the use of various IT systems to complete administrative tasks. You will need to manage multiple platforms effectively and efficiently to ensure the smooth operation of the department.
- Call Management: As an integral part of the team, you will answer incoming calls promptly, providing clear information and ensuring that patients’ needs are met with empathy and efficiency.
This position offers an excellent opportunity for individuals who want to make a difference in the healthcare sector while gaining valuable experience in administrative functions within a large and respected healthcare provider.
Qualifications and Skills
We are looking for candidates who meet the following qualifications and skills:
- Educational Requirements: While previous experience in an administrative role is beneficial, this position is suitable for individuals looking to enter the healthcare sector and start a career in administration.
- Communication Skills: You should have strong verbal and written communication skills. The role requires frequent interaction with patients and staff, so the ability to communicate professionally and clearly is vital.
- IT Literacy: A basic understanding of IT systems and the ability to learn new technologies quickly is essential. You will be working with multiple healthcare systems and software to complete your tasks efficiently.
- Attention to Detail: Accuracy is key in this role, particularly when recording patient information and managing appointments.
- Organizational Skills: You should have good organizational skills to handle multiple tasks simultaneously and manage time effectively in a busy hospital environment.
Benefits of the Role
We value our employees and offer a comprehensive benefits package to support your wellbeing and work-life balance, including:
- Car Lease Scheme: Benefit from the convenience of a car lease scheme to help with your daily commute.
- On-Site Childcare: Access childcare facilities on-site to support staff with young children.
- Generous Annual Leave: Enjoy annual leave in line with NHS terms and conditions to recharge and maintain a healthy work-life balance.
- Discounts: Take advantage of high street and public transport discounts to help you save money.
- 24/7 Staff Support Service: Our staff well-being service is available at all times, offering support for personal and professional challenges.
- Convenience: Enjoy small perks like on-site Amazon lockers and fresh fruit and vegetable stalls to make your day easier.
At East Kent Hospitals, we are committed to ensuring that all staff feel valued, supported, and empowered to succeed in their roles.
Certificate of Sponsorship (COS) and Application Process
This role is open to international applicants who require a Certificate of Sponsorship (COS) to work in the UK. If you are applying from abroad, please ensure that you declare your requirement for sponsorship in your application form. East Kent Hospitals University NHS Foundation Trust is able to sponsor candidates under the Skilled Worker Visa route, provided the role meets the necessary criteria.
Please note that we are only able to sponsor candidates for roles at Band 5 and above. If you require sponsorship, you must declare this on your application form, even if you already hold a COS or work permit for another role within the UK.
If you need assistance with your application due to any declared disability, you are welcome to seek support, but please ensure the application is written by you.
Apply Now
Are you ready to take the next step in your career and join a trusted healthcare provider with a reputation for excellence? Apply now to become an Assistant Administrator with East Kent Hospitals University NHS Foundation Trust and start making a difference in the lives of patients and their families.