Location: Oswestry, United Kingdom
Salary: £24,071 to £25,674 per annum
Contract: Fixed Term (18 months)
Working Pattern: Full-time, Part-time
Certificate of Sponsorship: Available
Closing Date: 25 March 2025
Job Overview
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust (RJAH) is seeking an organized and dedicated Access Team Booking Coordinator to join the Outpatient Booking Office. In this key role, you will help facilitate an efficient and responsive service for patients by managing outpatient appointments within specified time limits. As part of the team, you’ll ensure the proper handling of referrals, clinic management, and coordination across different specialties.
This fixed-term contract offers the chance to contribute to the effective running of outpatient services while gaining invaluable experience in a well-regarded orthopaedic hospital setting.
Key Responsibilities
As an Outpatient Booking Coordinator, your main duties will include:
Managing Outpatient Pathways
- Process Referrals: Handle paper and electronic referrals for outpatient specialties, ensuring timely booking of appointments.
- Clinic Coordination: Take lead responsibility for clinic management, maintaining the waiting list, and ensuring all patients are treated according to waiting list priorities.
- Patient Communication: Coordinate appointment scheduling with patients, offering helpful information regarding location, procedure, and appointment specifics.
- Escalation of Urgent Cases: Identify any urgent referrals, particularly those with red flag symptoms, and promptly escalate them to consultants or medical teams.
System and Record Management
- System Proficiency: Regularly update and maintain patient details using various hospital systems such as Lorenzo, Spinal Portal, and Bookwise.
- Track Patient Progress: Monitor the Patient Tracking Lists (PTL) and ensure new patients are booked according to target waiting times.
- Documentation: Ensure that all patient information is scanned, filed, and maintained according to hospital policies and GDPR requirements.
Cross-departmental Liaison and Reporting
- Liaise with Consultants: Regularly interact with consultants to align on clinic schedules, patient prioritization, and any changes or cancellations.
- Report Management: Provide daily status updates on waiting lists and escalate any issues or delays to the relevant department heads or medical staff.
Certificate of Sponsorship (COS) Availability
This role qualifies for a Skilled Worker Visa sponsorship, making it an excellent opportunity for international candidates seeking employment in the UK healthcare sector.
Key Details:
- Eligibility: Applications from job seekers requiring a Skilled Worker Visa are welcome and will be considered alongside all other applicants.
- Criminal Record Check: If applying from outside the UK, you may need to provide a criminal record certificate from countries where you have lived for 12 months or more in the past 10 years.
- Further Information: Visit the official UK Visas and Immigration website (GOV.UK) for detailed requirements.
This is a fantastic opportunity for professionals looking to work in the NHS while benefiting from visa sponsorship support.
Essential Qualifications & Experience
Required Skills and Qualifications:
- Educational Requirements:
- GCSEs in English, Maths, and ICT (Grade C or above)
- Experience:
- Reception or formal office experience, particularly in a medical or administrative setting.
- Competency in using Microsoft Office and basic ICT tools.
Desirable Skills:
- Medical Records Experience: Prior knowledge of hospital computer systems such as PAS or SF4 will be advantageous.
- Outpatient Booking System Familiarity: Familiarity with systems like Lorenzo or other patient management software is desirable.
Key Skills & Competencies
To excel in this role, you should possess the following skills:
- Excellent Communication Skills: Ability to communicate effectively, both written and verbal, in a clear, concise, and professional manner.
- Attention to Detail: Proficiency in organizing, prioritizing, and managing patient records, ensuring accurate information.
- Problem-Solving: Ability to handle difficult situations with tact, especially when dealing with patient queries or sensitive issues.
- Customer-Centric Approach: Demonstrating a friendly and professional attitude when interacting with patients and team members.
Working Environment and Benefits
At RJAH, you’ll be part of an outstanding team committed to providing the highest quality care to our patients. We offer:
- Professional Development: Access to comprehensive training, staff development programs, and opportunities for career growth.
- Supportive Culture: Work within a caring, inclusive, and patient-centered environment.
- State-of-the-Art Facilities: Work in a cutting-edge hospital with recent investments in areas like the £6 million Headley Court Veterans’ Orthopaedic Centre.
The hospital is located in Oswestry, Shropshire, close to beautiful countryside and excellent transport links, making it an ideal location for those seeking a balance between work and lifestyle.
How to Apply
Applications are invited from all qualified candidates, including those who may require Skilled Worker Sponsorship to work in the UK. To apply, visit the official NHS Jobs website and submit your application by 25 March 2025.
This is an excellent opportunity for anyone looking to contribute to a leading orthopaedic hospital while advancing their career in a supportive and dynamic setting.
Apply Here
Why Work at RJAH?
Working at Robert Jones and Agnes Hunt Orthopaedic Hospital means becoming part of a team committed to excellence, innovation, and high-quality patient care. Here, we value our staff, offer generous benefits, and provide a welcoming environment that fosters both professional and personal growth. Whether you’re looking to develop new skills or continue your career in healthcare, RJAH is the place to be.