Location: Oswestry, United Kingdom
Salary: £24,071 to £25,674 per year (pro-rata)
Contract: Fixed term (18 months)
Working Pattern: Part-time
Certificate of Sponsorship: Available
Closing Date: 17 April 2025
Job Summary
The Outpatient Booking Coordinator at Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust is a pivotal role within the Outpatient Booking Office. This role is designed to provide a patient-focused, efficient, and responsive contact point for scheduling outpatient appointments. As a Booking Coordinator, you will manage various stages of the outpatient pathway, from receiving referrals to booking patient appointments in line with clinical protocols. The role offers an exciting opportunity to contribute to the smooth running of the hospital’s clinics and provide excellent service to patients.
Key Responsibilities
As an Outpatient Booking Coordinator, you will be responsible for:
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Managing Patient Appointments: Oversee the scheduling of outpatient appointments, ensuring they are booked in accordance with clinical protocols and guidelines. You will also ensure all patient information is correctly entered into the Lorenzo system and that any necessary images are requested.
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Coordinating the Outpatient Pathway: Track the entire outpatient journey from the acceptance of a referral to the final appointment, ensuring all deadlines are met and that each patient’s pathway is managed effectively.
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Clinic Management: Take lead responsibility for managing the booking and coordination of clinics for specific consultants or specialties, including providing cross-cover for colleagues in other specialties when necessary.
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Waiting List and Capacity Management: Monitor the outpatient waiting list closely, ensuring capacity is utilized efficiently and that all patients are treated promptly in line with clinic capacity. Regular communication with the Outpatient Team Leader and Administrative Service Manager will be essential to managing patient flow.
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Patient Communication: Regularly liaise with patients to confirm their appointments, answer queries, and provide information about their appointments. You will also provide updates and reschedule appointments when needed, ensuring excellent customer service.
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Data Management: Maintain patient records, ensuring all necessary documentation is scanned and filed in the Electronic Patient Record (EPR) system. This also involves ensuring follow-up appointments are scheduled accurately in collaboration with the discharge team.
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Escalation and Problem-Solving: Quickly identify any urgent referrals or issues within the outpatient system and escalate these to the relevant medical and administrative teams to ensure timely resolution.
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Support and Training: Provide support to colleagues, participate in team training, and assist in ensuring that systems such as Lorenzo and the E-referral service are used efficiently.
Required Qualifications and Skills
Essential Qualifications:
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GCSE English, Maths, and ICT (Grade C or above)
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Competent in the use of Microsoft Office
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Prior experience in a reception or formal office setting
Desirable Qualifications:
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Previous experience in a Medical Records Department
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Experience using hospital-specific computer systems (e.g., PAS, SF4)
Skills and Competencies:
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Strong communication skills, both written and verbal
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Excellent organizational abilities to prioritize and meet deadlines
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Ability to maintain confidentiality and handle sensitive information
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Strong numeracy skills and attention to detail
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Ability to work independently and use initiative
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Proficient in using various computer systems, particularly related to healthcare management
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Empathy and tact when dealing with patients, especially in difficult or emotional situations
About Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
RJAH is renowned for its excellence in orthopaedic care and is one of the leading orthopaedic hospitals in the United Kingdom. With a reputation for innovative research and high levels of patient satisfaction, joining the RJAH team means more than just a job. You’ll be part of a dynamic organization that values professional development and provides state-of-the-art facilities, including the £6 million Headley Court Veterans’ Orthopaedic Centre.
Located in Oswestry, North Shropshire, RJAH is close to the beautiful Welsh borders, offering employees a high quality of life in an area known for its historic charm and outdoor lifestyle.
Employee Benefits
At RJAH, employees enjoy a range of benefits, including:
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Comprehensive training and development opportunities
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Access to cutting-edge healthcare facilities
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Strong support for professional growth
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A friendly and inclusive work environment
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Access to various employee wellness programs
Application Process
To apply for the Access Team Booking Coordinator role at Robert Jones and Agnes Hunt Orthopaedic Hospital, please submit your application before the closing date of 17 April 2025. If you require Skilled Worker Sponsorship to work in the UK, please ensure you review the eligibility criteria on the UK Visas and Immigration website.
Apply Here
Why Apply?
The Access Team Booking Coordinator role at RJAH offers a fantastic opportunity to contribute to the hospital’s mission of delivering world-class healthcare. Whether you’re experienced in patient booking or eager to develop new skills, this position will provide you with the chance to make a meaningful impact in a supportive environment.
If you’re passionate about patient care and want to be part of an outstanding healthcare team, apply now and start your journey with Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust.
Location: Robert Jones and Agnes Hunt Orthopaedic Hospital, Gobowen, Oswestry, SY10 7AG
Reference Number: 224-PA20250202491
Closing Date: 17 April 2025
Salary: £24,071 to £25,674 per year (pro-rata)
Apply Now to be part of a team dedicated to providing exceptional patient care!