Remote Customer Care & Logistics Specialist at Wildix — Work From Home Opportunity

Location: 100% Remote (Work From Home)
Department: Operations
Employment Type: Contractor
Work Level: Entry-level

About Wildix: Revolutionizing Global Unified Communications

Founded in 2005 by visionary brothers Dimitri and Steve Osler, Wildix has transformed how businesses communicate worldwide. Headquartered in Tallinn, Estonia, Wildix stands as a pioneer and fast-growing leader in Unified Communications as a Service (UCaaS) and AI-powered collaboration tools. With over 300 team members from more than 15 countries, Wildix powers businesses in over 135 countries, delivering secure, scalable, and intuitive communication solutions.

Wildix’s partner-first ecosystem fosters innovation and reliability — enabling companies globally to collaborate smarter, serve customers better, and scale faster. Our remote-first culture means our own platform is not just a product but the very tool that enables our team to innovate, collaborate, and succeed from anywhere.

Why Join Wildix? The Remote-First Culture

Wildix embodies a future-forward approach to work and communication. Our employees enjoy:

Flexibility: 100% remote roles allowing work-life balance from your chosen environment.
Global Collaboration: Join diverse teams spanning multiple time zones and cultures.
Career Development: Ongoing training, certifications, and opportunities to grow within a financially stable company.
Cutting-Edge Technology: Work with AI-driven communication platforms used by thousands of businesses worldwide.

By joining Wildix, you’re not only starting a job — you’re becoming part of a global movement redefining how work and communication intertwine in the modern age.

Role Overview: Customer Care & Logistics Specialist

The Customer Care & Logistics Specialist is a dual-function position critical to maintaining Wildix’s excellent customer service reputation and smooth logistics operations. This entry-level remote position is perfect for professionals who thrive in multitasking, enjoy problem-solving, and have a passion for customer interaction combined with operational coordination.

You’ll be the frontline support for customer inquiries and technical issues, while also supporting the logistics team by managing inventory, shipments, and serving as a backup logistics manager. Your role is pivotal in ensuring customer satisfaction and operational efficiency, making a tangible impact every day.

What You’ll Do: Core Responsibilities

Customer Care

First Point of Contact: Provide customers with fast, accurate answers on Wildix’s products, services, and order updates.
Technical Support: Offer basic troubleshooting for common issues, guiding customers through resolutions or escalating as needed.
Ticket Management: Use Salesforce CRM to handle, track, and resolve customer tickets efficiently.
Issue Escalation: Identify complex problems and coordinate with specialized teams to ensure quick resolution.
Customer Relationship Building: Maintain a professional and empathetic approach to create positive customer experiences.

Logistics Support

Inventory Management: Help track stock levels, update records, and collaborate with warehouse teams to maintain accurate inventory data.
Shipping & Receiving: Assist with coordinating shipments, ensuring orders are processed timely and correctly.
Backup Logistics Management: Step in as the primary backup for the Logistics Manager, overseeing daily logistics operations in their absence.
Documentation: Maintain precise records of all logistics activities, ensuring compliance and efficient tracking.
Cross-team Collaboration: Work closely with operations and warehouse personnel to streamline order fulfillment and shipping processes.

Why This Role Is Critical

The combination of customer care and logistics ensures end-to-end satisfaction — from inquiry to product delivery. Your ability to balance technical support with logistics coordination will drive operational excellence, minimize delays, and elevate the customer experience. This hybrid role is a unique career opportunity blending soft skills, technical acumen, and operational oversight — a strong foundation for future leadership positions in customer success or supply chain management.

Required Skills & Qualifications

To thrive in this role, candidates should possess:

Customer Service Experience: Minimum 1 year in customer care, technical support, or related fields with direct customer interaction.
Logistics Awareness: Basic understanding of inventory management, shipping, receiving, and general warehouse workflows.
CRM Proficiency: Hands-on experience with CRM platforms such as Salesforce, with ability to manage ticketing systems effectively.
ERP Familiarity: Knowledge of ERP systems like SAP and their role in logistics and inventory control is a strong plus.
Strong Communication: Excellent verbal and written English skills to communicate clearly with global customers and internal teams.
Adaptability: Ability to multitask and manage shifting priorities in a fast-paced remote environment.
Team Player: Collaborative mindset and interpersonal skills to work effectively across departments.

Desirable Bonus Skills

Candidates with any of the following will be highly competitive:

Basic SQL Knowledge: Ability to run simple queries to assist with data reporting or ticket analysis.
Multilingual Abilities: Fluency or working knowledge of Italian or other languages to support diverse customers.

Tools & Technologies You’ll Use

Salesforce CRM: For customer ticketing, case management, and customer data tracking.
ERP Systems (SAP preferred): To support inventory and logistics workflows.
Communication Platforms: Wildix’s own UCaaS tools for internal and external communication.
Standard Office Software: MS Office, Google Workspace, and logistics management tools.

Work Schedule and Remote Setup

This is a fully remote, contractor role working primarily within Ukraine (UA) time zones: either 10:00–19:00 or 09:00–18:00 UA time. The flexible remote setup allows you to work from anywhere while maintaining regular hours to collaborate effectively with international teams.

Why You’ll Love Working at Wildix

Supportive and Autonomous Culture

We believe in trust and autonomy. Wildix empowers employees to take ownership of their work while providing strong support networks and clear communication channels.

Diverse International Team

Join a multicultural workforce with colleagues from 15+ countries. The inclusive environment fosters innovation and learning from diverse perspectives.

Innovation at Scale

Contribute to a company at the forefront of AI-driven communication technology, helping shape the future of remote work and business collaboration.

Stability & Growth Opportunities

Work with a profitable, 20-year-old company that invests in its people, offering real career progression, training, and skill development.

Comprehensive Benefits & Perks

Generous Paid Time Off: Balance work and personal life with flexible, generous leave policies.
Best-in-Class Tech: MacBooks and high-end equipment to support your remote work effectiveness.
Professional Growth: Post-probation access to English language classes, certifications, and attendance at IT conferences.
Mental Health Support: Access to psychological counseling sessions to support employee well-being.
Country-Specific Benefits: Tailored perks depending on location — check with your recruiter for details.

How to Apply: Step-by-Step Hiring Process

Step 1: Initial Screening: A 30-minute conversation with our Talent Team to understand your experience and motivations.
Step 2: Leadership Interview: A 45-minute interview with managers or cross-functional team members to evaluate cultural fit and alignment with Wildix’s values.

Apply Here

Frequently Asked Questions (FAQs)

What kind of customers will I be supporting?

You will interact with business clients globally, ranging from small companies to large enterprises using Wildix’s unified communications platforms.

Will I receive training for the role?

Yes. Wildix provides comprehensive onboarding and ongoing training, including hands-on sessions for CRM and logistics tools.

Is this position suitable for candidates outside Ukraine?

The role follows UA time zones, so candidates must be able to work overlapping hours. Remote candidates worldwide are welcome to apply if they can align with this schedule.

What are the key performance indicators (KPIs) for this role?

KPIs typically include ticket resolution times, customer satisfaction scores, logistics accuracy, and responsiveness during the Logistics Manager’s absence.

Tips for Success in the Application

Highlight relevant experience in customer service and logistics in your CV and cover letter.
Demonstrate your ability to multitask and handle diverse responsibilities.
Showcase your communication skills, especially your proficiency in English.
Mention any technical skills, including CRM, ERP, and SQL knowledge.
Express enthusiasm for remote work and willingness to adapt to dynamic workflows.

About Wildix’s Commitment to Diversity

Wildix is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from all qualified candidates, regardless of race, gender, age, religion, disability, or any other status. Our Blue Ecosystem thrives on collaboration and inclusivity, ensuring everyone can contribute to our shared success.

Final Thoughts: Elevate Your Career With Wildix

If you want to be part of a fast-growing, innovative tech company that values diversity, career growth, and a healthy work-life balance, this role is your gateway. Combining customer care and logistics responsibilities, you’ll gain versatile skills, work with cutting-edge technologies, and contribute to transforming global business communication.