Location: London, United Kingdom
Salary: Competitive Salary + 23 days holiday excluding bank holidays (increases to a maximum of 35 days)
Contract Type: Full-time, Indefinite
Start Date: As soon as possible
Skilled Worker Visa Sponsorship: Available
About the Role
Join the London Marriott Hotel Grosvenor Square, an iconic 5-star property nestled in the heart of London’s upscale Mayfair neighborhood. Marriott International, the world’s leading hospitality brand, is looking for a Housekeeping Floor Manager to oversee daily shift operations, ensuring that our esteemed guests experience the highest standards of cleanliness, comfort, and luxury.
This is an exciting opportunity for motivated individuals who are passionate about hospitality and seeking growth within the industry. As a Housekeeping Floor Manager, you’ll play a key role in maintaining the hotel’s exceptional standards while fostering a positive work environment for staff and ensuring guest satisfaction.
Marriott International is committed to offering opportunities for career advancement and growth in an award-winning team. This role qualifies for Skilled Worker Visa sponsorship, making it available to both UK and international candidates.
Key Responsibilities
As a Housekeeping Floor Manager at Marriott Hotel Grosvenor Square, you will be responsible for:
Daily Shift Operations
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Managing Housekeeping & Laundry Services: You’ll direct the day-to-day operations of housekeeping and laundry teams, ensuring that all areas, including guest rooms, public spaces, and employee areas, meet our stringent cleanliness and maintenance standards.
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Supervising Team Members: Oversee a dedicated team, providing guidance, training, and support as needed. You’ll ensure each team member adheres to Marriott’s core values of hospitality, service, and excellence.
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Conducting Inspections: Regularly inspect guest rooms, public spaces, and back-of-house areas to verify cleanliness and ensure maintenance is up to standard. Hold team members accountable for corrective actions when necessary.
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Guest & Employee Satisfaction: The role involves managing both guest satisfaction and employee engagement. Your leadership will help foster an environment where both guests and team members feel valued, respected, and supported.
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Effective Communication: Regular communication with other departments to ensure smooth operations across the hotel and quick resolution of any issues that may arise during daily operations.
Operational Excellence
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Maintaining Standards: Uphold the high cleanliness standards Marriott is renowned for, ensuring rooms are consistently immaculate and guest expectations are exceeded.
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Problem-Solving: Respond promptly to any issues or concerns raised by guests or staff. Your problem-solving skills will be critical in maintaining the hotel’s 5-star reputation.
Candidate Profile
Education and Experience
Essential:
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High School Diploma or GED with at least 1 year of experience in housekeeping or a related area, or
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2-year Degree from an accredited university in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field (no prior work experience required).
Desirable:
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Previous experience in a similar role within a luxury hotel or hospitality environment.
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Exposure to hotel management systems and software.
Key Skills
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Leadership and Team Management: Ability to lead and motivate a team to deliver exceptional service.
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Attention to Detail: Keen eye for detail in both housekeeping and operational processes.
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Customer Service Focused: A deep understanding of what makes a guest’s stay memorable.
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Effective Communication: Strong interpersonal skills and the ability to communicate with both guests and colleagues.
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Problem Solving: Ability to address and resolve issues efficiently and effectively.
What We Offer
At Marriott International, we believe in investing in our people. As a Housekeeping Floor Manager, you will enjoy a range of benefits that support both your professional and personal growth.
Competitive Salary and Benefits
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Competitive Salary: Along with 23 days of holiday per year (excluding bank holidays), increasing to 35 days with length of service.
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Attractive Bonus Plan: Rewarding your hard work and commitment to Marriott’s high standards.
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Accommodation Service Charge: Available after successful completion of your probationary period.
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Private Medical Coverage: Complimentary medical insurance through AXA.
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Dining Discounts: Discounts at Gordon Ramsay Bar & Grill and Lucky Cat by Gordon Ramsay.
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Recognition Programs: Monthly and yearly awards to celebrate exceptional performance.
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Training & Development: Extensive internal and external training opportunities to enhance your career.
Exclusive Perks
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Discounted Room Rates: Special rates for you, your friends, and family at Marriott hotels worldwide.
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Meals on Duty: Complimentary meals during your shifts.
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Dry Cleaning: Complimentary dry cleaning to keep you looking sharp.
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Gym Access: Complimentary use of the hotel’s gym for maintaining your well-being.
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Career Advancement: Marriott offers world-class career opportunities worldwide, ensuring that your growth never stops.
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Pension Scheme: Save for your future with our comprehensive pension plan.
Employee Engagement & Wellness
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Annual Parties & Social Events: From summer BBQs to festive Christmas lunches, Marriott believes in creating memorable experiences for its team.
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Work-Life Balance: Marriott understands the importance of work-life balance and offers a flexible work environment to accommodate your needs.
Why Marriott?
As a leading global hospitality company, Marriott International is known for its commitment to providing unparalleled guest experiences. Joining our team means becoming part of a community that fosters personal and professional growth.
Marriott’s Core Values:
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Integrity: We hold ourselves to the highest standards of ethics and professionalism.
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Excellence: We strive to provide world-class service every day.
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Teamwork: We believe in the power of working together to achieve common goals.
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Inclusion: Marriott values diversity and promotes an inclusive workplace where every employee is empowered to contribute and thrive.
Marriott Hotels: A Global Brand with Local Opportunities
As part of Marriott International, you’ll have the opportunity to grow within a vast network of more than 7,000 properties across 130+ countries. Whether you’re looking to develop your career locally or explore international opportunities, Marriott provides world-class training, support, and recognition.
JW Marriott, part of Marriott’s luxury portfolio, offers opportunities to work in some of the most prestigious properties worldwide. Here, associates enjoy a unique blend of professional development, camaraderie, and a focus on holistic well-being.
Equal Opportunity Employer
Marriott International is committed to creating a diverse and inclusive work environment. We celebrate and encourage diversity and believe that a wide range of perspectives enriches our work culture and enhances the experiences we deliver to our guests. We are proud to be an equal opportunity employer and do not discriminate based on race, gender, disability, veteran status, or any other protected status.
Ready to Join Our Team?
If you’re passionate about delivering exceptional service, excited by the idea of working in a fast-paced, world-class hotel environment, and eager to develop your career, then the Housekeeping Floor Manager position at Marriott Hotel Grosvenor Square could be your next big opportunity.
We invite both UK and international candidates to apply for this exciting role, which offers a unique opportunity to join a global brand while being part of a dedicated team in one of the most prestigious areas of London.
Apply Now
To apply for the Housekeeping Floor Manager position, click the Apply Here link below. Make the next step in your career and become part of a renowned hospitality brand where your potential has no limits.