Job Title: Customer Support Specialist
Location: Remote (Work From Home)
Job Type: Full-time
Salary: $300 – $400 Monthly
Job Overview
Loubby AI is seeking a Customer Support Specialist with 2-3 years of experience to provide outstanding support to our customers. As the first point of contact, you will handle customer inquiries, troubleshoot issues, and ensure a seamless user experience. This role requires a tech-savvy, empathetic, and solution-oriented professional who excels in customer service and problem-solving across multiple communication channels.
If you have a passion for helping customers, strong technical knowledge, and experience in a fast-paced support environment, we’d love to have you on our team.
Key Responsibilities
As a Remote Customer Support Specialist, you will:
- Handle Customer Inquiries: Provide prompt and professional responses via email, phone, live chat, and social media to address customer concerns effectively.
- Troubleshoot and Resolve Issues: Identify and resolve customer problems efficiently, ensuring minimal downtime and high satisfaction.
- Product Knowledge & Assistance: Educate customers about Loubby AI’s products and services, offering guidance to optimize their user experience.
- Escalate Complex Issues: Identify and escalate advanced technical or service-related issues to the appropriate department, ensuring timely resolutions.
- CRM Management & Documentation: Maintain accurate and detailed records of customer interactions using Zendesk, Freshdesk, HubSpot, or Salesforce.
- Proactive Customer Engagement: Anticipate customer needs, suggest relevant solutions, and provide proactive support to enhance retention and loyalty.
- Internal Collaboration: Work closely with technical and product teams to improve customer experience and resolve recurring issues.
- Support Documentation: Assist in creating and updating FAQs, knowledge base articles, and troubleshooting guides to streamline customer interactions.
- Feedback Collection & Reporting: Gather customer feedback to help enhance product offerings and improve service quality.
Required Skills & Qualifications
To succeed in this role, you should have:
- Experience: 2-3 years in customer support, helpdesk, or a related field.
- Communication Skills: Exceptional written and verbal communication skills for clear and empathetic customer interactions.
- Problem-Solving Ability: A proactive approach to troubleshooting and resolving customer concerns effectively.
- Technical Proficiency: Familiarity with customer support tools like Zendesk, Freshdesk, HubSpot, or Salesforce.
- Multitasking & Time Management: Ability to manage multiple customer interactions efficiently in a high-volume support environment.
- Tech-Savviness: Basic troubleshooting skills to assist customers with common software or technical issues.
- Professionalism Under Pressure: Ability to remain calm, courteous, and solution-focused during high-pressure situations.
Preferred Qualifications (Nice-to-Have)
While not mandatory, these additional skills will be an advantage:
- Experience in SaaS or Tech Support: Prior experience in a software-as-a-service (SaaS) or tech-related customer support role.
- CRM & Ticketing Expertise: Advanced knowledge of CRM systems, ticketing tools, and automation features.
- Multilingual Skills: Proficiency in multiple languages for enhanced customer communication.
- Basic IT Troubleshooting: Understanding of network configurations, software troubleshooting, and system diagnostics.
Why Join Loubby AI?
- Competitive Salary: Earn between $300 – $400 monthly with potential for performance-based incentives.
- Work from Anywhere: Enjoy a fully remote position with flexible work hours, offering a better work-life balance.
- Career Growth Opportunities: Join a growing tech company with opportunities for professional development and promotions.
- Supportive Team Culture: Work in a collaborative environment where your contributions are valued and recognized.
- Continuous Learning: Gain access to training and development programs to enhance your skills in customer support, SaaS, and AI technology.
How to Apply
Ready to take your customer support career to the next level? Click Apply Here to submit your application today.